Amy Holland
Carlisle,PA
Summary
Strong leadership and problem solving skills. Active listening, understanding customer needs and employing solutions to meet those needs.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Giant Food Stores
11.2001 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Some College (No Degree) - Political Science
Central Connecticut State University
New BritainSkills
- Product Knowledge
- Complaint Resolution
- Problem-Solving Abilities
- Customer Service
- Critical Thinking
- Conflict Resolution
Timeline
Customer Service Representative
Giant Food Stores
11.2001 - 08.2019
Some College (No Degree) - Political Science
Central Connecticut State University