Amy Johnston
Philadelphia,PA
Summary
Proven Healthcare IT leader with 22+ years of experience in implementation strategy, client support, and team development. Adept at managing cross-functional teams, streamlining processes, and driving client satisfaction. Skilled in product evaluation, risk mitigation, and continuous improvement aligned with business outcomes. Known for mentoring staff, leading through change, and fostering collaboration to exceed organizational goals.
Professional with extensive experience in specialized roles, bringing valuable insights and practical expertise. Recognized for fostering team collaboration and consistently achieving objectives. Reliable and adaptable, with strong problem-solving and analytical skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Specialist I, Implementations
NextGen Healthcare
07.2022 - Current
- Lead client-facing implementations, risk assessments, and training initiatives across Practice Management, EHR, PxP, and Mobile platforms
- Partner with stakeholders to align delivery with strategic goals and escalate risks for timely resolution.
- Provide interim management support by conducting 1:1s, leading project escalations, and mentoring peers.
- Drive internal quality and process improvements, including the creation of Queue Management and enhancement trainings.
- Maintain system readiness through version updates and documentation; serve as escalation lead for client satisfaction.
Team Leader
EPM Support Team Leader
07.2016 - 07.2022
- Managed daily operations for Application and Claims Analysts, ensuring performance metrics and SLAs were met.
- Developed onboarding and ongoing training programs; led performance coaching and quality reviews.
- Supported Premium Support program by handling high-priority client cases and collaborating across departments.
- Contributed to product and policy development as stakeholder alongside Engineering and Requirements teams.
Specialist II & Generalist I/II
Specialist II & Generalist I/II
01.2013 - 01.2016
- Delivered frontline technical support for Healthcare IT systems; authored support documentation and process templates.
- Mentored junior staff and collaborated with Engineering on issue resolution and system enhancements.
Education
Liberal Arts, Business Administration, and Nursing coursework
Bucks County Community College
Newtown, PAHigh School Diploma -
William Tennent High School
Warminster, PASkills
- NextGen Practice Management, EHR, PxP, DM, Mobile (NCP Certified)
- Microsoft Office Suite
- SQL Management Studio
- STI P-Care
- Sunrise Clinical
- Training & Development
- Risk Resolution
- Cross-Functional Leadership
- Innovation management
- Analytical thinking
- Documentation management
Certification
- Reiki I Practitioner
- Photographer
- Dog Foster Volunteer
- Former Supervisor Roles in Healthcare & Food Services
Languages
English
Interests
- Photography
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Sr. Specialist I, Implementations
NextGen Healthcare
07.2022 - Current
Team Leader
EPM Support Team Leader
07.2016 - 07.2022
Specialist II & Generalist I/II
Specialist II & Generalist I/II
01.2013 - 01.2016
Liberal Arts, Business Administration, and Nursing coursework
Bucks County Community College
High School Diploma -
William Tennent High School
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