Amy Jones

• Co-owner of an online antiques business, generating average annual sales of over $200k for 19 years.

Director in the Collections Department of a credit card company. My team's primary focus was on delinquency and loss forecasting. In addition to the responsibilities of Financial Analyst (see my previous position below ), I also performed the following:

• Guided team members in creating financial models and analyses in alignment with company goals
• Supervised team of analysts to ensure accuracy in financial reporting.
• Recruited, evaluated and mentored team members.
• Managed project timelines and deliverables.
• Prepared short- and long-term forecasts, and presented key insights from financial analyses in weekly meetings with upper management.
• Analyzed complex financial information to offer recommendations to upper management, driving decision-making.

Financial Analyst in the Collections Department of a credit card company with a primary focus on delinquency and loss forecasting

• Developed financial models to forecast credit card delinquencies and losses.
• Analyzed complex financial data to offer recommendations to management, driving decision-making.
• Developed strategies to improve the efficiency of collections operations and reduce delinquencies and losses.
• Prepared detailed presentations for management on financial insights and projections.
• Illustrated concepts with charts and graphs showing historical and forecasted trends.

Developed and supported Business Objects and Oracle reporting environment for over 50 users across five locations of a credit card collections company.

• Collaborated with stakeholders to gather requirements and define comprehensive data models.
• Created infrastructure and reports to support the company's goals of enhancing account collectability, predicting account behavior, and improving operational efficiency.
• Optimized database performance through regular monitoring and tuning activities.
• Increased data transfer rate from the data warehouse to user workstations by 700 percent.
• Analyzed data quality issues and implemented corrective measures efficiently.
• Conducted user training sessions to enhance proficiency in reporting tools.
• Assisted users with ad-hoc data extraction requests and provided technical support.

• Designed and implemented Business Objects and Informix based reporting environment for a credit card collections company.
• Held meetings with business users to determine and prioritize reporting/analysis goals and requirements.
• Created test and production repositories.
• Designed universes based on data models and additional user input.
• Universes contained many custom dimension and measure objects which allowed users to generate more complex queries without having to modify the SQL.
• Installed and configured Business Objects full client and Informix middleware on user NT workstations.
• Developed user training materials and conducted training sessions to enable users to develop their own reports and perform ad-hoc analysis.
• Provided support for 30 users.
• Developed reports requiring the use of advanced features and/or logic.
• During a one day project at Tivo: installed and configured Web Intelligence software so that the company could compare it to their current BI tools; created repository on Oracle database; installed and configured WebI software on NT server.

• Enhanced network performance by delivering comprehensive reports on network-related products and services.
• Defined reporting requirements in partnership with global engineering groups, executives, and clients.
• Automated report generation and analysis, publishing findings in user-preferred formats like PowerPoint and Excel.
• Utilized Crystal Reports, Business Objects, Excel, and PERL to create insightful reports as required.
• Acted as main liaison for about 100 users, keeping them informed of project status and concerns.
• Participated in gate reviews, providing input on gate documents to facilitate informed decision-making.
• Developed a streamlined set of tracking codes for network-related issues based on user feedback.
• Collaborated with network operations executives to establish high-level data structures tailored to group needs.
• Utilized data visualization tools to present findings and recommendations.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Identified gaps between current state and desired future state operations.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.

• Acted as primary contact for helpdesk involvement in new product and service projects.
• Coordinated between clients and internal teams to document and fulfill service requirements.
• Established clear helpdesk roles with managerial consensus for operational clarity.
• Developed training and troubleshooting resources to support helpdesk staff effectively.
• Crafted step-by-step guides to standardize procedures across the team.
• Conducted regular service level monitoring, facilitating prompt issue escalation.