Amy Mount
Harrisburg,PA
Summary
Driven and detail-oriented Healthcare Program Research & Support Analyst with over 10 years of healthcare experience. Adept at managing complex cases, coordinating interdisciplinary teams, and improving operational workflows. Strong problem-solving abilities and a commitment to providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Research Representative
Maximus
07.2024 - Current
- Conduct initial assessments and evaluations to determine patient needs
- Provide case management services to ensure the delivery of quality care and regulatory compliance
- Develop individualized service plans and respond promptly to patient inquiries
- Participate in staff meetings to discuss best practices and improvements in patient care coordination
- Assess safety risks in living environments and provide crisis intervention when necessary
Scheduler/Care Coordinator
FirstLight Home Care
01.2020 - 12.2023
- Conduct initial assessments and evaluations to determine patient needs.
- Provide case management services to ensure the delivery of quality care and regulatory compliance.
- Develop individualized service plans and respond promptly to patient inquiries.
- Lead staff meetings to discuss best practices and improvements in patient care coordination.
- Assess safety risks in living environments and provide crisis intervention when necessary.
- Coordinate and schedule patient visits, home nursing care, and caregiver assignments.
- Maintain and update staff schedules, ensuring appropriate coverage and timely service delivery.
- Communicate with facilities, caregivers, families and patients to confirm appointments and address scheduling conflicts.
- Monitor patient needs and match them with appropriate caregivers based on skills and availability.
- Track and manage on-call schedules for after-hours patient needs.
- Document patient interactions and maintain compliance with healthcare regulations (e.g., HIPAA).
- Process patient referrals and ensure timely initiation of services.
- Prepare and submit reports on patient care activities and scheduling metrics.
- Support billing processes by providing accurate visit logs and verifying service documentation.
FMLA Claims Specialist
Unum
01.2019 - 12.2020
- Compile, review, and process FMLA leave requests in compliance with the Family Medical Leave Act.
- Guide employees on their rights, responsibilities, benefits, and obligations under FMLA.
- Maintain accurate records of FMLA leaves and respond promptly to claimant inquiries.
- Interpret and apply state and federal laws regarding employee rights under FMLA.
Lead Massage Therapist and Spa Manager
Hyatt Regency
01.2011 - 12.2016
- Supervise and evaluate the work of subordinate massage therapists
- Manage daily spa operations, including scheduling, ordering supplies, and maintaining inventories
- Develop and implement spa policies and ensure compliance with health regulations
- Recruit and train qualified professionals while resolving customer complaints promptly
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Analyzed postural assessments and range of motion.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
Education
Associate of Applied Science - Medical Informatics
Miller-Motte College
Chattanooga, TN01.2024
Associate of Applied Science - Massage Therapy
Miller-Motte College
Chattanooga, TNSkills
- Attention to Detail
- Account Management
- Call Management
- Schedule Management
- Staff Coordination
- Critical Thinking
- Strong Work Ethic
- Customer Service
- Microsoft Office Suite
- Medical Terminology
- Client Relations
- Effective Multitasking
- Teamwork and Collaboration
- Key Relationship Management
Timeline
Research Representative
Maximus
07.2024 - Current
Scheduler/Care Coordinator
FirstLight Home Care
01.2020 - 12.2023
FMLA Claims Specialist
Unum
01.2019 - 12.2020
Lead Massage Therapist and Spa Manager
Hyatt Regency
01.2011 - 12.2016
Associate of Applied Science - Medical Informatics
Miller-Motte College
Associate of Applied Science - Massage Therapy
Miller-Motte College
Similar Profiles
Jorden MayJorden May
Customer Service Representative, Claims at MaximusCustomer Service Representative, Claims at Maximus
Javier GutierrezJavier Gutierrez
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Santiago AguirreSantiago Aguirre
State of Arkansas DHS Clerical Worker at MaximusState of Arkansas DHS Clerical Worker at Maximus