Amy Murray
Honesdale
Summary
Accomplished Behavioral Health Director at Northwestern Human Services, adept in healthcare administration and fostering strong teamwork. Streamlined operations for maximum efficiency, significantly enhancing service delivery and patient outcomes. Skilled in staff training and development, achieving notable staff retention rates. Expertise in maintaining compliance and promoting health programs underscores a commitment to excellence and continuous improvement.
Overview
24
24
years of professional experience
Work History
Secretary
Hessling Murray Funeral Home
06.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Behavioral Health Director
Northwestern Human Services
12.2008 - 11.2020
- Streamlined operations, optimizing resource allocation for maximum efficiency and effectiveness.
- Collaborated with government agencies, ensuring compliance with all regulations and adherence to best practices in public health management.
- Managed budgets and financial resources responsibly, resulting in consistent cost savings while maintaining high levels of care quality.
- Established wellness programs for employees, contributing to a healthier and more productive workforce.
- Enhanced community health through strategic partnerships with local organizations and stakeholders.
- Promoted a culture of continuous improvement within the organization, consistently seeking new approaches for enhancing service delivery and patient outcomes.
- Conducted thorough evaluations of existing health policies, identifying areas for improvement and implementing necessary changes.
- Oversaw the implementation of new technologies aimed at improving patient care quality, such as electronic medical records systems or telehealth solutions.
- Increased staff retention rates by fostering a positive work environment and providing ongoing professional development opportunities.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Behavioral Health Program Manager
Tri-County Human Services
12.2002 - 12.2008
- Mentored junior staff members, fostering a culture of professional development and growth within the team.
- Increased program participation rates by establishing strategic partnerships with local organizations and healthcare providers.
- Trained volunteers and staff members in best practices for program implementation, contributing to a highly skilled team dynamic.
- Maintained compliance with all relevant regulations and guidelines, ensuring that programs operated safely and ethically.
- Spearheaded cross-functional collaborations among stakeholders to facilitate information sharing and drive collective action on key issues.
- Managed budgets effectively, ensuring adequate financial support for vital health programs and services.
- Delivered and coordinated health and safety training for 100 employees, educating on workplace regulations, policies and procedures.
- Trained staff and contractors on company procedures and OSHA and EPA requirements such as blood borne pathogens, respiratory protection and waste management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Therapeutic Staff Support
Tri-County Human Services
12.2000 - 12.2002
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Developed and maintained secure, up-to-date database for tracking project progress.
- Generated reports detailing findings and recommendations.
Education
No Degree - Academic
Penn State University
Dunmore, PAHigh School Diploma -
North Pocono High School
Moscow, Pa 06-1994
Skills
- Customer service
- Health promotion
- Evaluation design
- Strong teamwork
- Verbal and written communication
- Office administration
- Healthcare administration
- Staff training and development
- Human resources management
Timeline
Secretary
Hessling Murray Funeral Home
06.2021 - Current
Behavioral Health Director
Northwestern Human Services
12.2008 - 11.2020
Behavioral Health Program Manager
Tri-County Human Services
12.2002 - 12.2008
Therapeutic Staff Support
Tri-County Human Services
12.2000 - 12.2002
No Degree - Academic
Penn State University
High School Diploma -
North Pocono High School
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