Amy Ott
Water Authority Clerical Administrator
Duncansville,PA
Summary
I strive to be a dynamic administrative professional with proven experience at Duncansville Municipal Authority, excelling in customer service and office administration. Skilled in data entry and recordkeeping, I foster positive client relations and enhance operational efficiency. Recognized for optimizing calendar management and promoting a collaborative work environment, ensuring seamless support for executive staff. Maintaining important time lines and processing of billing and payments.
I am a hardworking team player with experience in completing a variety clerical tasks and offering staff support. I am responsible, punctual and productive, maintaining a professional image when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Duncansville Municipal Authority
Duncansville, Pennsylvania
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Receptionist Assistant
Pediatric Health Care Associates
Roaring Spring, Pennsylvania
08.2018 - 12.2024
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Arrow Land Solutions
Altoona, Pennsylvania
07.2017 - 07.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Correctional Officer
Blair County Prison
Hollidaysburg, Pennsylvania
05.2009 - 05.2017
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Education
High School Diploma -
Hollidaysburg Area School District
Hollidaysburg06.1985
Skills
Office administration
Administrative support
Data entry
Filing
Mail handling
Microsoft Word
Problem-solving
Customer service
Clerical support
Computer proficiency
Time management
Customer and client relations
Meeting planning
File organization
Calendar management
Recordkeeping
Invoice processing
Minute taking
Documentation and recordkeeping
Customer relations
Records management
Microsoft Office Suite
Computer skills
Timeline
Administrative Assistant
Duncansville Municipal Authority
12.2024 - Current
Receptionist Assistant
Pediatric Health Care Associates
08.2018 - 12.2024
Administrative Assistant
Arrow Land Solutions
07.2017 - 07.2018
Correctional Officer
Blair County Prison
05.2009 - 05.2017
High School Diploma -
Hollidaysburg Area School District