Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Answered customer telephone calls promptly and appropriately handled needs.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
WORKFORCE NAVIGATOR
Equus
11.2021 - 02.2025
Assessed customer's needs to determine placement into workforce and/or appropriate educational opportunities
Helped customers file for unemployment
Assisted job seekers with resources to become employed
Received incoming calls and made appropriate referrals
Initiated and maintained Case Notes on each customer
Criminal Court Clerk
Jefferson County Pennsylvania
03.2021 - 11.2021
Assisted in reducing case backlog through meticulous organization of case files and prompt communication with involved parties.
Improved interdepartmental communication by developing and maintaining relationships with key personnel from other court divisions, fostering a collaborative work environment.
Safeguarded the integrity of court records by vigilantly monitoring access to confidential information.
Boosted public trust in the judicial system by providing exceptional customer service when addressing inquiries from citizens and attorneys alike.
Maintained a high level of accuracy in the preparation and dissemination of court orders, warrants, and subpoenas to relevant parties.
Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Maintained and updated electronic databases to accurately and securely store court documents.
Prepared court orders and judgments for signature.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
SALES ASSOCIATE/BRAND AMBASSADOR
American Eagle/Aerie
08.2020 - 03.2021
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
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