Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA L. MARTIN

Erie,PA

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Holiday Inn Erie
03.2025 - 05.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

WORKFORCE NAVIGATOR

Equus
11.2021 - 02.2025
  • Assessed customer's needs to determine placement into workforce and/or appropriate educational opportunities
  • Helped customers file for unemployment
  • Assisted job seekers with resources to become employed
  • Received incoming calls and made appropriate referrals
  • Initiated and maintained Case Notes on each customer

Criminal Court Clerk

Jefferson County Pennsylvania
03.2021 - 11.2021
  • Assisted in reducing case backlog through meticulous organization of case files and prompt communication with involved parties.
  • Improved interdepartmental communication by developing and maintaining relationships with key personnel from other court divisions, fostering a collaborative work environment.
  • Safeguarded the integrity of court records by vigilantly monitoring access to confidential information.
  • Boosted public trust in the judicial system by providing exceptional customer service when addressing inquiries from citizens and attorneys alike.
  • Maintained a high level of accuracy in the preparation and dissemination of court orders, warrants, and subpoenas to relevant parties.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Prepared court orders and judgments for signature.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

SALES ASSOCIATE/BRAND AMBASSADOR

American Eagle/Aerie
08.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelor's degree - Sociology/Social Work

Clarion University of Pennsylvania
Clarion, PA
12.2016

Skills

  • Confidentiality Guidelines
  • Cash handling
  • Time management
  • Oral and written communications
  • Administrative skills
  • Clerical duties
  • Record preparation
  • Computer skills
  • Data entry
  • Payment processing
  • Customer service management

Timeline

Front Desk Agent

Holiday Inn Erie
03.2025 - 05.2025

WORKFORCE NAVIGATOR

Equus
11.2021 - 02.2025

Criminal Court Clerk

Jefferson County Pennsylvania
03.2021 - 11.2021

SALES ASSOCIATE/BRAND AMBASSADOR

American Eagle/Aerie
08.2020 - 03.2021

Bachelor's degree - Sociology/Social Work

Clarion University of Pennsylvania
VICTORIA L. MARTIN