VICTORIA L. MARTIN
Erie,PA
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Holiday Inn Erie
03.2025 - 05.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
WORKFORCE NAVIGATOR
Equus
11.2021 - 02.2025
- Assessed customer's needs to determine placement into workforce and/or appropriate educational opportunities
- Helped customers file for unemployment
- Assisted job seekers with resources to become employed
- Received incoming calls and made appropriate referrals
- Initiated and maintained Case Notes on each customer
Criminal Court Clerk
Jefferson County Pennsylvania
03.2021 - 11.2021
- Assisted in reducing case backlog through meticulous organization of case files and prompt communication with involved parties.
- Improved interdepartmental communication by developing and maintaining relationships with key personnel from other court divisions, fostering a collaborative work environment.
- Safeguarded the integrity of court records by vigilantly monitoring access to confidential information.
- Boosted public trust in the judicial system by providing exceptional customer service when addressing inquiries from citizens and attorneys alike.
- Maintained a high level of accuracy in the preparation and dissemination of court orders, warrants, and subpoenas to relevant parties.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
SALES ASSOCIATE/BRAND AMBASSADOR
American Eagle/Aerie
08.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor's degree - Sociology/Social Work
Clarion University of Pennsylvania
Clarion, PA12.2016
Skills
- Confidentiality Guidelines
- Cash handling
- Time management
- Oral and written communications
- Administrative skills
- Clerical duties
- Record preparation
- Computer skills
- Data entry
- Payment processing
- Customer service management
Timeline
Front Desk Agent
Holiday Inn Erie
03.2025 - 05.2025
WORKFORCE NAVIGATOR
Equus
11.2021 - 02.2025
Criminal Court Clerk
Jefferson County Pennsylvania
03.2021 - 11.2021
SALES ASSOCIATE/BRAND AMBASSADOR
American Eagle/Aerie
08.2020 - 03.2021
Bachelor's degree - Sociology/Social Work
Clarion University of Pennsylvania
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