Amy Rodriguez
Philadelphia
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in managing patient interactions and optimizing clinic workflows to enhance service delivery.
Detail-oriented individual with a background in healthcare and customer service. Proven track record in multitasking and collaboration, effectively managing appointments and ensuring patient satisfaction while adhering to safety protocols.
Overview
2
2
years of professional experience
Work History
Externship
Vital Urgent Care
Philadelphia, PA
06.2026 - Current
- Administered vaccinations and medications as directed, adhering to safety protocols and guidelines.
- Managed appointment scheduling and patient follow-ups, optimizing clinic workflow efficiency.
- Documented patient interactions in electronic health record systems, ensuring compliance with regulations.
- Contributed to inventory management, tracking medical supplies to prevent shortages and enhance service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Digital Personal Shopper
Walmart
Philadelphia, PA
01.2026 - 06.2026
- Provided excellent customer service
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Customer Service Cashier
McDonald's
Philadelphia, PA
01.2025 - 01.2026
- Assisted customers with inquiries, providing knowledgeable support and solutions.
- Collaborated with team members to streamline service during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention.
Education
GED -
La Salle University
Philadelphia, PAGED -
Eastern University
PASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Externship
Vital Urgent Care
06.2026 - Current
Digital Personal Shopper
Walmart
01.2026 - 06.2026
Customer Service Cashier
McDonald's
01.2025 - 01.2026
GED -
La Salle University
GED -
Eastern University