Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Amy Smiler

Coatesville

Summary

Accomplished Veterinary Technician Supervisor with a proven track record at Blue Pearl Pet Hospital. Expert in team leadership and staff development, fostering career growth for over 30 technicians. Instrumental in the reopening of 24/7 ECC services, enhancing patient care. Skilled in controlled drug inventory management, relationship building, and driving medical quality initiatives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Veterinary Technician Supervisor

Blue Pearl Pet Hospital
06.2022 - Current


  • Manage the staffing needs of the 24/7 Emergency and Critical Care service, and four specialty departments.
  • Contributed to the expansion of hospital services by developing and implementing a plan to reopen the ECC service for 24/7 operations.
  • Foster the career growth and development of a team of 30+ technicians and assistants.
  • Encourage inter-departmental cooperation through cross-training.
  • Promote a culture of learning by identifying individuals with a passion for training, and empowering them to contribute to teaching opportunities.
  • Maximize opportunities for training within the hospital by organizing wet labs, notifying staff of CE resources, and utilizing Blue Pearl University resources.
  • Serve as the externship supervisor for current associates enrolled in the Penn Foster Veterinary Technician program.
  • Work with the clinicians to identify areas for improvement within the nursing team.
  • Help drive patient safety and medical quality initiatives through participation in the hospital Patient Safety committee.
  • Implemented and currently oversee an in-house blood donor program to supplement supply due to nationwide shortages.
  • Improve relationships with the referring veterinarian community through outreach and continuing education, including Recover CPR BLS training,
  • Assisted with the installation of the Cubex inventory management system. Currently manage employee database and permissions.
  • Assist with controlled drug inventory monitoring.

Veterinary Technician Supervisor

Blue Pearl Pet Hospital
07.2020 - 06.2022
  • Oversaw daily operations of the Emergency and Critical Care Nursing team.
  • Provided guidance and stability to the team through the acquisition of Hope Veterinary Specialists by Blue Pearl, and subsequent staff turnover.
  • Implemented new policies and procedures to align with Blue Pearl standards.
  • Collaborated with other nursing supervisors and managers to provide consistent standards throughout the hospital for patient care, client service, and employee conduct.
  • Identified individuals with potential for growth, and provided stretch assignments.
  • Evaluated associates employed at the time of acquisition to assess their level. Provided training and guidance through the first leveling cycle for the hospital.
  • Oversaw all controlled drug inventory monitoring
  • Implemented COVID-19 safety measures in compliance with Blue Pearl standards.
  • Maintained all in-house laboratory equipment and oversaw installation of new equipment.


Veterinary Technician/Supervisor

Hope Veterinary Specialists
11.2004 - 07.2020
  • Worked as a Certified Veterinary Technician in Cardiology, Internal Medicine, and Emergency and Critical care services.
  • Promoted to supervisor in 2013.
  • Oversaw daily operations of various nursing teams, primarily ER and inpatient nursing.
  • Identified associates with growth potential and provided stretch assignments.
  • Served as a point person for training new associates and cross-training from other areas of the hospital.
  • Oversaw the installation and use of laboratory equipment.
  • Worked to ensure continuity of care and workflow during the move to new facilities.
  • Oversaw installation and training of Cubex inventory management system.

Veterinary Technician

Veterinary Referral Center, Vrc
09.2003 - 10.2004
  • Surgery/anesthesia technician

Education

Veterinary Technology

Harcum College
Bryn Mawr, PA
06-2003

Skills

  • Team leadership and supervision
  • Staff training and development
  • Scheduling and time management
  • Controlled drug inventory management
  • Medical record-keeping
  • Complex Problem-solving
  • Relationship building

Affiliations

Veterinary Emergency and Critical Care Society: 2018 - present

North American Veterinary Technician Association: 2016 - present


Certification

  • Certified Veterinary Technician 2003-present
  • Mental Health First Aid Certification 2022 (pending 2025)
  • Recover BLS/ALS Certifications 2025

Timeline

Veterinary Technician Supervisor

Blue Pearl Pet Hospital
06.2022 - Current

Veterinary Technician Supervisor

Blue Pearl Pet Hospital
07.2020 - 06.2022

Veterinary Technician/Supervisor

Hope Veterinary Specialists
11.2004 - 07.2020

Veterinary Technician

Veterinary Referral Center, Vrc
09.2003 - 10.2004

Veterinary Technology

Harcum College

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