Amy Swartz
Bedford
Summary
Dynamic Patient Access Leader at UPMC Pennwood Family Medicine with expertise in insurance verification and medical billing. Proven ability to enhance patient experiences through effective communication and problem-solving skills. Committed to maintaining HIPAA compliance while streamlining processes, ensuring accurate patient records, and resolving complex authorization issues efficiently.
Overview
18
18
years of professional experience
Work History
Patient Access Leader
UPMC Pennwood Family Medicine
Everett
08.2013 - Current
- Prior authorizations for testing and medications.
- Medical Insurance Billing and denials
- Responsible for scheduling and checking patients in by collecting and verifying insurance and demographic information
- Scans records into patient's electronic medical record
- Completes required yearly competencies
- Resolve issues regarding insurance verification, preauthorization requirements.
- Communicates with patients with compassion while keeping medical information private.
Health Unit Coordinator
UPMC Bedford Emergency Room
Everett
06.2007 - 08.2013
- Responsible for registering patients to the emergency room, and collecting and verifying demographics and insurance information.
- Collected patient medical complaints as to priorritize care needed in the emergency room
- Paper and electronic medical charting
- Assisted nursing staff with vital signs and EKGs
- Provided administrative support to nursing staff as needed.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment.
- Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
Education
Associate of Applied Science - Medical Assistant
Allegany College of Maryland
Cumberland, MD12-2006
High School Diploma -
Bedford Senior High School
Bedford, PA06-2003
Skills
- Patient registration
- Prior authorization
- Insurance verification
- Medical billing
- Electronic medical records
- Customer service
- Communication skills
- Attention to detail
- Problem solving
- HIPAA compliance
Timeline
Patient Access Leader
UPMC Pennwood Family Medicine
08.2013 - Current
Health Unit Coordinator
UPMC Bedford Emergency Room
06.2007 - 08.2013
Associate of Applied Science - Medical Assistant
Allegany College of Maryland
High School Diploma -
Bedford Senior High School
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