Amy Tango
Royersford
Summary
Pursuing a management role within an office setting, focused on optimizing workflow through advanced computer software and organizational skills. Demonstrated success in handling multiple management tasks while maintaining high standards of accuracy and efficiency. Committed to fostering a productive work environment and achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Practice Manger
The Smilist
2024 - Current
- Oversaw daily operations to ensure efficient practice workflow and patient satisfaction.
- Implemented new scheduling system to optimize appointment management and reduce waiting times.
- Developed training programs for staff to enhance service delivery and compliance with policies.
- Monitored financial performance, analyzing budget variances to inform strategic decisions.
- Coordinated communication between departments to streamline procedures and improve teamwork.
- Led initiatives for process improvements, resulting in enhanced operational efficiency and patient care quality.
- Managed vendor relationships to negotiate contracts that support practice objectives and cost savings.
- Mentored team members, fostering professional development and cultivating a collaborative work environment.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Office Manager
Charlestown Dental and Chestnut Hill Smiles
10.2021 - 2024
- Managing Multiple Offices:
- Answered the central telephone system and directed calls to the appropriate recipients.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted received and distributed mail correspondence between departments and personnel.
- Prepared and established treatment plans.
- Generated and submitted invoices based upon established account receivable schedules and terms.
- Contacted clients with overdue accounts to create payment plans & discuss restructuring options.
- Insurance Claims and completed appeals of denied claims on patient bills
- Researched and resolved billing discrepancies to ensure system accuracy and up-to-date records.
- Answering the telephone and in-person inquiries with a friendly demeanor and full knowledge.
- Managed complex schedules
- Served clients by going above and beyond to offer exceptional support for all needs.
Dental Receptionist and Billing Coordinator
Sun Dental
11.2004 - 10.2021
Education
High School Diploma - undefined
Southern Regional High School
Manahawkin, NJ06.2007
Dental Radiology and Dental Assisting
Ocean County Vocational Technical School
Toms River, NJ09.2003
Skills
- Office management and scheduling
- Multi-line phone operation
- Positive attitude and energy
- Multi-tasking ability
- Dedicated professional
- Dental software proficiency
- Microsoft Office expertise
- Billing and collections management
Timeline
Office Manager
Charlestown Dental and Chestnut Hill Smiles
10.2021 - 2024
Dental Receptionist and Billing Coordinator
Sun Dental
11.2004 - 10.2021
High School Diploma - undefined
Southern Regional High School
Dental Radiology and Dental Assisting
Ocean County Vocational Technical School
Practice Manger
The Smilist
2024 - Current
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