Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Zimmerman

Pine Grove

Summary

Detail-oriented administrative assistant with extensive experience in customer relationship management and inventory management. Proven ability to maintain accurate records and foster effective communication within teams, driving operational success and enhancing customer satisfaction.

Overview

12
12
years of professional experience

Work History

Bartender

Ten Pin Club
Pine Grove
01.2022 - Current
  • Provided excellent customer service and built rapport with patrons.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Multitasked efficiently in fast-paced environment, ensuring timely service and customer satisfaction.

Administrative Assistant

PRL Industries
Cornwall
10.2017 - 01.2022
  • Directed incoming communications to appropriate staff members, facilitating timely responses.
  • Provided information through phone calls and emails, enhancing overall business correspondence.
  • Entered all purchase orders into the ERP system
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained organized filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, and emails for management staff.

Front Desk Agent/Head of Housekeeping Services

Hampton Inn By Hilton
Pine Grove
03.2014 - 10.2017
  • Oversaw daily activities in housekeeping department, ensuring operational efficiency and guest satisfaction.
  • Trained and supervised housekeeping staff on effective cleaning techniques.
  • Conducted regular inspections, upholding cleanliness standards in all areas to enhance guest experience.
  • Ensured the cleanliness and organization of all guest rooms, public areas, and back-of-house facilities.
  • Managed reservations using hotel management software, enhancing accuracy and streamlining processes.
  • Processed payments and maintained accurate financial records at the front desk.
  • Collaborated with team members to streamline operations during peak periods effectively.

Education

Associate of Arts - Paralegal Studies

McCann School of Business & Technology
Pottsville, PA
04-2014

High School Diploma -

Pine Grove Area High School
Pine Grove, PA
06-1996

Skills

  • Customer service
  • Relationship management
  • Multitasking efficiency
  • Time management
  • Data entry accuracy
  • Microsoft Excel
  • Microsoft Office Suite
  • Administrative support
  • Data entry
  • Filing systems
  • ERP systems
  • Attention to detail
  • Staff supervision
  • Inventory management

Timeline

Bartender

Ten Pin Club
01.2022 - Current

Administrative Assistant

PRL Industries
10.2017 - 01.2022

Front Desk Agent/Head of Housekeeping Services

Hampton Inn By Hilton
03.2014 - 10.2017

Associate of Arts - Paralegal Studies

McCann School of Business & Technology

High School Diploma -

Pine Grove Area High School
Amy Zimmerman