AMY S DWYER-KELLY
Quakertown
Summary
Results-driven Supervisor at Coatesville Veterans Affairs Medical Center with a strong background in team leadership and operational compliance. Proven expertise in budget management and performance evaluation, fostering a collaborative environment that boosts morale and productivity. Committed to delivering high-quality therapeutic recreation services while continuously seeking process improvements and efficiencies. Recognized for exceptional analytical skills and the ability to motivate teams towards achieving organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor Recreation and Creative Arts Therapy
Coatesville Veterans Affairs Medical Center
Coatesville
08.2022 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Directed and supervised team of 15 employees in daily operations.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Certified Therapeutic Recreation Specialist
Louise Stokes VA Medical Center
Cleveland
03.2010 - 07.2022
- Conducted assessments to determine the needs of clients in order to develop appropriate recreational activities.
- Evaluated the effectiveness of therapeutic recreation interventions used throughout the course of treatment.
- Managed safety protocols related to all therapeutic recreation activities including risk assessments for outings and field trips.
- Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants.
- Implemented counseling techniques and interventions to aid patients in recuperating and improving social, cognitive, emotional and physical activities of daily life.
- Developed and implemented individualized treatment plans for clients with physical and mental disabilities.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Educated family members on therapeutic recreation strategies and techniques to use at home.
- Collaborated with other healthcare professionals to ensure comprehensive care for clients.
- Assisted with developing policies and procedures related to therapeutic recreation programming within the facility.
- Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives.
- Provided support, guidance, and instruction to clients during recreational activities.
- Participated in interdisciplinary team meetings to discuss client progress towards goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Certified Therapeutic Recreation Specialist
Blue Mountain Health System
Palmerton
09.2007 - 02.2011
- Conducted assessments to determine the needs of clients in order to develop appropriate recreational activities.
- Evaluated the effectiveness of therapeutic recreation interventions used throughout the course of treatment.
- Implemented counseling techniques and interventions to aid patients in recuperating and improving social, cognitive, emotional and physical activities of daily life.
- Developed and implemented individualized treatment plans for clients with physical and mental disabilities.
- Collaborated with other healthcare professionals to ensure comprehensive care for clients.
- Participated in interdisciplinary team meetings to discuss client progress towards goals.
- Implemented leisure education programs designed to increase knowledge of leisure resources available in the community.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Leisure Studies - Therapeutic Recreation/Criminal
Kent State University
Kent, OH08-1993
Skills
- Team leadership
- Employee training
- Conflict resolution
- Operational compliance
- Budget management
- Performance evaluation
- Policy development
- Meeting facilitation
- Problem solving
- Contract management
- Project planning
- Business ethics
- Customer relationship management
- Multitasking capacity
- Excellent communication
- Idea development and brainstorming
- Performance metrics
- Process improvement
- Team building
- Process monitoring and improvement
- Documentation and reporting
- Processes and procedures
- Verbal and written communication
- Continuous improvement
- Performance management
- Safety protocols
- Therapeutic recreation
Certification
- CTRS since 1993 in good standing 30 years Pin Received from NCTRC for dedicaiton to the field of TR/RT.
References
References available upon request.
Timeline
Supervisor Recreation and Creative Arts Therapy
Coatesville Veterans Affairs Medical Center
08.2022 - Current
Certified Therapeutic Recreation Specialist
Louise Stokes VA Medical Center
03.2010 - 07.2022
Certified Therapeutic Recreation Specialist
Blue Mountain Health System
09.2007 - 02.2011
Bachelor of Science - Leisure Studies - Therapeutic Recreation/Criminal
Kent State University
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