Ana Santiago
Elizabethtown
Summary
Motivated Server with engaging and approachable personality. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Masonic Villages Of Elizabethtown
03.2019 - Current
- Cultivated relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Administrator
Quarter Bend Guitar Studio
02.2024 - 04.2025
- Handled phone and email inquiries, conducting 30-minute sales calls to understand potential students' needs and explain lesson options.
- Filed and organized paperwork digitally, maintaining internal documents for easy access.
- Created a comprehensive task list and step-by-step training guide for new administrators.
- Managed inventory and ensured supplies were stocked and organized.
- Sent out broadcasted emails to current students, maintaining consistent communication.
- Assisted with introductory lessons and greeted new students, ensuring a welcoming environment.
Sandwich Maker
Subway
12.2017 - 02.2019
- Greeted guests, promoted specials and took orders.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Science - Music Industry
Millersville University of Pennsylvania
Millersville, PA05.2025
High School Diploma -
Elizabethtown Area Senior High School
Elizabethtown, PA05.2021
Skills
- Customer Service
- Time Management
- Food Preparation and Safety
- Bill Computation & POS Software
- Train Employees
- To-Go Order Preparation
- Seating Arrangements
- Room Inventory
- Hospitality and Accommodation
Timeline
Administrator
Quarter Bend Guitar Studio
02.2024 - 04.2025
Server
Masonic Villages Of Elizabethtown
03.2019 - Current
Sandwich Maker
Subway
12.2017 - 02.2019
High School Diploma -
Elizabethtown Area Senior High School
Bachelor of Science - Music Industry
Millersville University of Pennsylvania
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