Ana Torres-Gamez
Reading
Summary
Motivated Retail Wireless Consultant with 5 years' experience in cultivating sales tactics and wireless knowledge. Accomplished in leveraging current promotions to increase product and service sales. Friendly and willing to coach customers and answer questions while moving purchasing decisions.
Overview
8
8
years of professional experience
Work History
Retail Wireless Consultant
T-Mobile
05.2018 - 12.2024
- Providing customers with information on new and existing products and services
- Responsible for meeting sales quotas and customer satisfaction rate
- Completed daily planogram operations.
- Researched customer database to determine current plan and offer service options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Advocate
Cricket Wireless
12.2017 - 02.2018
- Answered customer questions about their cellphone and cell phone plans
- Sell and restock merchandise
- Meeting sells quotas for the month.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Sales Associate
Family Dollar
08.2017 - 12.2017
- Provide excellent customer service
- Helped customers locate products and checked store system for merchandise at other sites.
- Monitor premises for theft.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Dunkin
08.2016 - 08.2017
- Provide excellent customer service
- Maintain clean environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Wilson High School
Dipolma - Central Processing And Service Program
Philadelphia Technician Training
07.2021
Skills
- Billing Procedures
- Customer Database Management
- POS Transactions
- Operational Efficiency
- Meeting Sales Goals
- Troubleshooting Technical Issues
Timeline
Retail Wireless Consultant
T-Mobile
05.2018 - 12.2024
Sales Advocate
Cricket Wireless
12.2017 - 02.2018
Sales Associate
Family Dollar
08.2017 - 12.2017
Sales Associate
Dunkin
08.2016 - 08.2017
High School Diploma -
Wilson High School
Dipolma - Central Processing And Service Program
Philadelphia Technician Training
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