Anabel Cardoze

Servicios Turisticos Panameños operates National Car Rental, Alamo, and Enterprise Car Rental. Rental agents perform cash reconciliation, manage branch car inventories, coordinate car logistics, assist customers with questions, and sell insurance coverage. They handle contract openings and closings, collect rental and additional fees such as pPanapass or repair charges, coordinate roadside assistance for collisions or tire damage, and answer customer calls to resolve inquiries or provide quotes. Key points:

• Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process, included the daily transactions report.
• Increased customer satisfaction by providing personalized coverage suggestions based on client needs and preferences.
• Resolved customer disputes to maintain positive relationships and increase customer base.

ONQ is a medical billing company that offers its services to doctors, clinics, hospitals, and laboratories across the United States. I am part of the accounts operations division. My hybrid team works on the accounts receivable cycle for patients. This includes reviewing insurance payments, final billing notes, and sending the balance to a collection agency. In other words, we are the collection department for doctors. My secondary role includes serving as a customer service operator, where I take calls to collect payments or address patients' questions about their bills. Secondary tasks:

• Facilitated training sessions for new hires, enhancing their understanding of job expectations and boosting overall performance levels.
• Collaborated with team members to achieve collective goals and develop strategies for success.

Among my tasks were: selling and buying merchandise, stocking the merchandise on the shelves, handling the cash register, operating the “Caja Amiga” services (payment correspondents for Caja de Ahorros Bank), General cleaning, and disinfection

• Improved customer satisfaction through proactive communication and issue resolution.