Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anada Greet

Pittsburgh

Summary

Dynamic customer service professional with experience at Dial America, adept at problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in data entry and proficient in Microsoft Outlook, consistently delivering exceptional service in fast-paced environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dial America
02.2023 - 12.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided information on products and services to enhance customer understanding.
  • Collaborated with team members to address complex customer requests effectively.
  • Adapted to new software tools to streamline service delivery processes.
  • Maintained a positive demeanor while managing challenging customer interactions.
  • Participated in training sessions to improve product knowledge and service skills.
  • Implemented feedback mechanisms to gather insights on customer satisfaction levels.
  • Responded to customer requests for products, services, and company information.

Host

Eat N Park
04.2021 - 01.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize table flow and guest experience.
  • Collaborated with kitchen staff to communicate guest needs and special requests.
  • Assisted in training new hosts on customer service protocols and operational procedures.
  • Handled guest inquiries and concerns effectively, enhancing overall satisfaction.
  • Monitored dining area for cleanliness and readiness, maintaining high standards of service.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

High School Diploma - Academic

PA Distance Chartier School
Sewickley, PA
06.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Team development

Timeline

Customer Service Representative

Dial America
02.2023 - 12.2024

Host

Eat N Park
04.2021 - 01.2023

High School Diploma - Academic

PA Distance Chartier School
Anada Greet