Summary
Overview
Work History
Education
Skills
E Mail
Id
Personal Information
References
Languages
Timeline
Generic
ANA E. LOPEZ M.

ANA E. LOPEZ M.

Vacamonte, Las Perlas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Ticabus Panama
02.2017 - 01.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Functions: Sale of Tickets, advice to travelers regarding immigration requirements, and requirements for consular Visas.

Recepcionist

Habla Ya Spanish School
11.2016 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Guest Relations Deparment

Hotel Intercontinental Miramar
09.2013 - 11.2013
  • Collaborated with hotel departments to ensure seamless guest experiences during their stay.

Tourist Guide Assistant in Miraflores Visitors Center

Autoridad Del Canal De Panamá
09.2009 - 11.2009
  • Built personal relationships with guests to promote positive experiences.
  • Enhanced visitor experience by providing engaging and informative tours of various sites.
  • Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.

Education

Skills

  • Responsible
  • Proactive
  • Team-worker
  • Commitment to work
  • Cash and card payments
  • Check Breakdown
  • Customer Service
  • Google drive
  • English: Intermediate Level

E Mail

Elliette.lopez@hotmail.com

Id

8-860-1744

Personal Information

  • Date of Birth: 06/17/92
  • Nationality: Panamanian

References

  • Linzy López, Tour Operator, 6007-6454
  • Lourdes Pinzón, Manager, Ticabus Panama, 6920-4351

Languages

Spanish
Native language
English
Intermediate
B1

Timeline

Customer Service Representative

Ticabus Panama
02.2017 - 01.2024

Recepcionist

Habla Ya Spanish School
11.2016 - 01.2017

Guest Relations Deparment

Hotel Intercontinental Miramar
09.2013 - 11.2013

Tourist Guide Assistant in Miraflores Visitors Center

Autoridad Del Canal De Panamá
09.2009 - 11.2009

ANA E. LOPEZ M.