Overview
Work History
Education
Skills
Timeline
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Anderson Batista

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Overview

5
5
years of professional experience

Work History

Spanish Interpreter

Accurate Communications Inc New York, United Sta
New York
01.2023 - Current
  • Provided quality solutions to clients, solving technical and operational queries in real time.
    Implemented strategies to improve team efficiency, reducing wait time by 20%.
    I used ticketing tools to track requests and ensure timely resolution of issues.
    Improved customer retention rate through personalized, empathetic service.
    Academic Background
  • Effective communication: Ability to actively listen and respond clearly and concisely.
    CRM and ticketing systems: Experience with tools such as Zendesk, Freshdesk, Salesforce, etc.
    Problem solving: Ability to address difficult situations and find quick and satisfactory solutions for customers.
    Work under pressure: Ability to manage multiple tasks and maintain high performance in dynamic work environments.
    Empathy and customer service: I always seek to offer the best possible experience to customers through friendly and professional attention.
    Teamwork: Experience collaborating with other departments to improve customer service processes.
    Certifications
  • Performed daily site inspections to identify any potential hazards or risks.

Office Assistant

National Latina Institute For Reproductive Justic
New York
04.2020 - 07.2022
  • Searched employee files to obtain information for authorized persons and organizations.
  • Handled confidential information with discretion and integrity.
  • Participated in HR training and workshops to improve skills and knowledge.
  • Maintained employee records in compliance with state and federal regulations.
  • Prepared reports on staff movement within the organization including transfers, promotions and terminations.
  • Provided administrative support to the HR department, including document preparation and calendar management.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Enforced HR policies and advised employees on labor regulations and company procedures.

Education

High School Diploma -

Highschool Diploma Highschool For Law, Advocacy
New York, NY
01-2016

Skills

  • Customer service
  • Report preparation
  • Time management
  • Event coordination
  • Problem solving
  • Team collaboration
  • Performance evaluation
  • Effective communication
  • Background checks
  • Onboarding coordination
  • Post-hire check-ins

Timeline

Spanish Interpreter

Accurate Communications Inc New York, United Sta
01.2023 - Current

Office Assistant

National Latina Institute For Reproductive Justic
04.2020 - 07.2022

High School Diploma -

Highschool Diploma Highschool For Law, Advocacy

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Anderson Batista