Anderson Brooks
Exton
Summary
Professional in management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. Known for fostering team collaboration and flexibility in dynamic retail environments, with strengths in leadership and organizational skills.
Overview
13
13
years of professional experience
Work History
Operations Lead
Sephora USA
04.2023 - Current
- Helped the store reach an 83 in NPS by emphasizing a client-first attitude during my CEL hours.
- Streamlined the Pride and Replenishment plan for the store, and led the team in implementing the process.
- Planned and excecuted a New Store Opening as the Fragrance Captain for Lawrence Park, leading a new team every day to ensure all standards were being met in the time allotted.
- Helped develop my peers by leading Retrofit calls with all new Operations Leaders in the district.
- Kept all operations metrics in the green for the last two years, including a 100% increase in cycle counting to goal, ensuring our inventory is as accurate as possible.
- Successfully coached and developed an Operations Associate into an Operations Lead.
- Assisted the store in reaching our Beauty Insider goal for the year by providing in-the-moment coaching to the team and working with them on our best practices.
Key Holder Supervisor
ChopHouse Grille
04.2024 - Current
- Supervised daily operations and maintained store standards to enhance customer experience.
- Coordinated staff scheduling to optimize coverage during peak business hours and accommodating requests off to ensure a good work-life balance.
- Resolved customer complaints effectively, improving overall satisfaction and loyalty, resulting in our client return rate being up 34% this year.
- Helped interview and hire several new employees, and coached to promote several other employees.
- Led bar meetings and helped rework the processes to ensure higher employee morale.
Prep Manager
Bakers of Buffington
06.2012 - 01.2023
- Assisted the owner in overseeing daily workflow, and ensuring all processes were optimized for timeliness and profitability.
- Was responsible for hiring and training new employees, and developed multiple team members to higher positions.
- Increased profits for the business by implementing a new front-of-house model, which also increased customer satisfaction.
- Oversaw a team of employees and dealt with all coaching and training.
Education
High School Diploma -
Twin Valley High School
Morgantown, PASkills
- Customer service management
- Team leadership and coaching
- Communication and collaboration
- Multitasking and organization
- Training and mentoring
Timeline
Key Holder Supervisor
ChopHouse Grille
04.2024 - Current
Operations Lead
Sephora USA
04.2023 - Current
Prep Manager
Bakers of Buffington
06.2012 - 01.2023
High School Diploma -
Twin Valley High School