MICHELLE ANDERSON
Erie
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Home Health Care Worker
Helpmate Inc.
Waterford
08.2009 - 10.2012
- Participated in team meetings with other health professionals to discuss patient progress and coordinate care plans.
- Contributed to the development of patient-centered goals for short-term and long-term care plans.
- Administered medications as prescribed by physician in accordance with established policies and procedures.
- Maintained positive relationships with clients by providing compassionate care.
- Performed light housekeeping tasks including laundry and cleaning.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Provided transportation services for medical appointments or errands.
- Conducted home safety assessments to identify potential hazards or areas that need improvement.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Managed patient transportation and appointment scheduling.
Certified Medical Assistant
East Side Medical Practice
Erie
06.2007 - 04.2009
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted with scheduling patient appointments and follow-up visits.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
Customer Service Representative
West Corporation
Erie
09.2005 - 06.2007
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Certificate of Technical Studies - Medical Assistant
GREAT LAKES INSTITUTE OF TECHNOLOGY
Erie, PA06-2009
Certificate of Technical Studies - Phlebotomy Technician
GREAT LAKES INSTITUTE OF TECHNOLOGY
Erie, PA06-2007
Skills
- Medication administration
- Patient care planning
- Home safety assessment
- Light housekeeping
- Organizational skills
- Data entry
- Customer service
- Attention to detail
- Appointment scheduling
- Electronic filing systems
- Multitasking Abilities
Timeline
Home Health Care Worker
Helpmate Inc.
08.2009 - 10.2012
Certified Medical Assistant
East Side Medical Practice
06.2007 - 04.2009
Customer Service Representative
West Corporation
09.2005 - 06.2007
Certificate of Technical Studies - Medical Assistant
GREAT LAKES INSTITUTE OF TECHNOLOGY
Certificate of Technical Studies - Phlebotomy Technician
GREAT LAKES INSTITUTE OF TECHNOLOGY