Andre Bass
Philadelphia
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Raising Cane's Restaurants. Excelled in enhancing customer satisfaction and employee morale, significantly reducing turnover. Intro Skilled in Revit and adept at decision-making, I foster environments where collaboration and continuous learning thrive.
Overview
3
3
years of professional experience
Work History
Manager
Raising Cane's Restaurants
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Server
Boutique River Falls
06.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Architecture
University of Pittsburgh
Pittsburgh, PA04-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Freehand sketching
- Revit
Timeline
Manager
Raising Cane's Restaurants
10.2023 - Current
Server
Boutique River Falls
06.2022 - 08.2023
Bachelor of Arts - Architecture
University of Pittsburgh
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