Andre Holland

• Collected blood samples from patients using proper techniques and protocols.
• Provided patient education regarding the blood draw process to alleviate anxiety.
• Collaborated with clinical staff to optimize patient flow and minimize wait times.
• Trained and mentored new phlebotomists on best practices and safety standards.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Reduced patient wait times by implementing effective appointment scheduling system.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
• Improved patient comfort and trust with compassionate communication and professional bedside manner.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Performed daily phlebotomy activities of the patient service center accurately and on time. Performed with confidence, both the forensic and clinical specimen collection. Followed established practices and procedures for specimen processing.

Maintained clear and orderly work stations, while adapting to dynamic environment. Performed health histories, blood pressure, and finger sticks. Executed whole blood and MCS's + (Double Red Cell) according to SOP's/BSD's regulations. Cared for and documented all information about hematomas under general supervision.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Assisted with in office procedures; flexible sigmoidoscopy, mole removal, lacerations, and GYN visits.