Andre Prater
Abington
Overview
16
16
years of professional experience
Work History
Passenger Service Rep
Septa
05.2023 - Current
- Utilize public address system and announces all commuter rail train arrivals and departures and delays. Recommends alternative routes as necessary. Answer informational requests regarding connecting routes, locations of interest and schedules. Assists passengers with directions and in locating destinations. Provide general assistance and information to our customers as required. Operate a public address system, and announce in clear, distinct English all information beneficial to Railroad customers. Make a daily report of any SEPTA items or facilities requiring maintenance or repairs; report potential safety hazards immediately and take preventative action as necessary. Investigates, logs, tags and maintains lost and found items on a daily basis. Assists passengers in tracking lost items from description of destination details. Assist, direct and guide Regional Railroad passengers. Secures lost passes and ensures proper procedures are followed for ownership determination. Investigates origin of purchase by tracing number designations on pass. Performs other duties as required. Complies with all Authority and Departmental safety and security policies and procedures, as well as all applicable job safety responsibilities. Reports any safety concerns, compromises, or hazards in the immediate working environment to Supervision and takes initiative to alleviate potential and existing hazards affecting self and other employees. Is responsible for the individual's own safety and is encouraged to promote the safety of others.
Dispatcher
B&I Auto Supply
09.2021 - 04.2023
- Company Overview: Contact Chris Milner Manager (215) 639-3699
- Receives faxed over orders for car parts, pulls parts and sends driver to destination with parts. Organizes paperwork for the department and completes order via computer.
Liquor Store Clerk
Fine Wine and Good Spirits
11.2018 - 01.2022
- Company Overview: Contact : John Hauser General Manager +1 (215) 753-2454
- Responsibilities included assisting customers with product selection, helping to keep neat and well-stocked shelves, unloading and receiving shipments, and ringing customer sales. Also able to frequently lift cases of merchandise, per PLCB lifting standards, weighing from 30 to 50 pounds with an occasional case weighing up to 75 pounds. Applicants must also be able to frequently lift cases of merchandise - occasionally overhead - and placing them into the storage area, per PLCB lifting standards
Customer Service Associate
Cigna Home Delivery Pharmacy
07.2014 - 09.2021
- Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or other for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to effectively communicate and interpret policy provisions.
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
10.2010 - 06.2014
- In my position I provide excellent service to ensure customer retention and sales support. Some of my duties include document preparation, account maintenance and problem resolution. It is my responsibility to satisfy customers’ needs and help them to succeed financially through quality product sales and referrals. Based on specific store needs I may also spend a portion of my time handling teller transactions.
Sales Associate
DSW Shoes
04.2010 - 10.2010
- While with this employer my duties included delivering great customer service, cashiering, store operations and merchandising. I always greeted each customer and strived to exceed their expectations when it came to the stores service standards. I also maintained a clean organized work area and unload and stocked merchandise on the sales floor.
Education
Diploma - undefined
Bishop McDevitt High School
Wyncote, PA06.2004
Timeline
Passenger Service Rep
Septa
05.2023 - Current
Dispatcher
B&I Auto Supply
09.2021 - 04.2023
Liquor Store Clerk
Fine Wine and Good Spirits
11.2018 - 01.2022
Customer Service Associate
Cigna Home Delivery Pharmacy
07.2014 - 09.2021
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
10.2010 - 06.2014
Sales Associate
DSW Shoes
04.2010 - 10.2010
Diploma - undefined
Bishop McDevitt High School