Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Dickman

York,PA

Summary

Dynamic sales professional with a proven track record at Lowe's Corporation, excelling in relationship building and upselling. Achieved consistent sales growth through effective pipeline management and exceptional customer service. Skilled in CRM tools and complex problem-solving, fostering strong client relationships to drive revenue and enhance customer satisfaction.

Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.

Overview

28
28
years of professional experience

Work History

Sales Specialist - Central Selling

Lowe's Corporation
01.2025 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem-solving.
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.

Scheduling Coordinator/Staffing Coordinator

Lowe's
01.2020 - 12.2024
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Played key role in organizing company-wide events, managing schedules to maximize attendance.
  • Reduced staff overtime with effective shift planning and coordination.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for employees.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Developed and facilitated new-hire orientations.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.

Regional Sales Manager

Acosta Sales & Marketing
01.2016 - 10.2020
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Finalized sales contracts with high-value customers.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Prepared sales presentations for clients showing success and credibility of products.

Retail Sales Manager

Crossmark Sales and Marketing
12.2014 - 12.2015
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Recruited, hired and trained 30 associates to develop into productive team members with excellent product knowledge.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Business Manager

Acosta Sales & Marketing
07.2012 - 11.2014
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Conducted fact based selling presentations to Wal-Mart Presidents and Marketing teams in NE Market.
  • Drove incremental sales by utilizing business insights and retail link data out of stocks.
  • Effectively represented multiple clients and managed sales budgets and selling trends in over 1000 stores over multiple states to ensure manageable inventory levels and product integrity.
  • Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Business Manager

Crossmark Sales and Marketing
01.2004 - 12.2011
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Built fact based presentations by analyzing retail ling data and working closely with category management team at Sun Product.
  • Delivered incremental sales of $8.6 MM in 2011 - Top performer on the team
  • Utilized CROSSMARK retail team to execute incremental displays sold.
  • Developed strong ties to Wal-Mart RVP teams in the Northeast.
  • Produced double digit growth in high pressure evolving Northeast market.

Retail Sales Manager

Crossmark Sales and Marketing
11.1997 - 11.2004
  • Staffed. Trained and managed a team of 40 Retail Merchandisers within a 12 state territory
  • Established territories to maximize quality retail coverage.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues.
  • Scheduled and managed all Client field contact within my territory and ensured personnel were prepared.
  • Organized annual sales meeting including presentations and team building exercises.
  • Winner of 2005 Mark of Excellence Award.

Education

Associate of Arts - Fashion Merchandising

PLAZA III
Phoenix, AZ
12-1996

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales presentations
  • Pipeline management
  • Sales training
  • Call center operations
  • Account management
  • Staff education and training
  • Territory management
  • Event participation
  • Territory growth
  • Staff training
  • Product promotions
  • Contract negotiations
  • Personnel training
  • Records management
  • CRM proficiency
  • Complex Problem-solving
  • Customer relationship building
  • Sales closing
  • Customer service
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales process optimization
  • Influencing skills
  • Complaint resolution
  • Sales reporting
  • Sales analytics
  • Deal structuring
  • Customer relations

Timeline

Sales Specialist - Central Selling

Lowe's Corporation
01.2025 - Current

Scheduling Coordinator/Staffing Coordinator

Lowe's
01.2020 - 12.2024

Regional Sales Manager

Acosta Sales & Marketing
01.2016 - 10.2020

Retail Sales Manager

Crossmark Sales and Marketing
12.2014 - 12.2015

Business Manager

Acosta Sales & Marketing
07.2012 - 11.2014

Business Manager

Crossmark Sales and Marketing
01.2004 - 12.2011

Retail Sales Manager

Crossmark Sales and Marketing
11.1997 - 11.2004

Associate of Arts - Fashion Merchandising

PLAZA III

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Andrea Dickman