Andrea Homa
Whitehall
Summary
Retail management professional prepared for role focusing on training and store operations. Extensive experience in leading teams and implementing effective training programs that drive performance. Known for collaborative approach and adaptability, with focus on achieving consistent results. Proficient in training methodologies and inventory management, with reliable and flexible work ethic.
Overview
13
13
years of professional experience
Work History
Training Store Manager
Sephora
08.2022 - Current
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Store Manager
Sephora
12.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Sephora
09.2016 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead
Sephora
08.2014 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Beauty Manager
Sephora Inside JCPenney
08.2012 - 08.2014
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
- Implemented new services in response to industry trends, maintaining a competitive edge in the market.
- Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
Education
High School Diploma -
Parkland High School
Allentown06-2006
Skills
- Customer engagement
- Store operations
- Team building
- Coaching
Timeline
Training Store Manager
Sephora
08.2022 - Current
Store Manager
Sephora
12.2021 - 08.2022
Assistant Manager
Sephora
09.2016 - 12.2021
Lead
Sephora
08.2014 - 09.2016
Beauty Manager
Sephora Inside JCPenney
08.2012 - 08.2014
High School Diploma -
Parkland High School
Similar Profiles
Karina SheboKarina Shebo
Beauty Advisor at SephoraBeauty Advisor at Sephora
Mahogany BetheaMahogany Bethea
Lead Beauty Advisor at SephoraLead Beauty Advisor at Sephora
Hikma MusaHikma Musa
BEAUTY ADVISOR at SephoraBEAUTY ADVISOR at Sephora