Andrea Hunt
Philadelphia,PA
Summary
Proven leader and efficient multitasker, adept in complex problem-solving and customer service, significantly enhanced operational efficiency at Wawa Food Markets. Excelled in team leadership and time management, fostering a culture of teamwork and collaboration. Achieved notable improvements in service delivery and cost reduction, demonstrating a strong commitment to results and quality.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Food Service Worker/Asst. Mgr.
Wawa Food Markets
01.1995 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Pharmacy Technician
CVS Pharmacy
05.2009 - 02.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Food Service Worker
Villa Pizza
06.1991 - 12.1994
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Lincoln College of Technology
Philadelphia, PA 09.2007 - 05.2008
High School Diploma -
Overbrook High School
Philadelphia, PA06.1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Positive Attitude
- Multitasking Abilities
Timeline
Pharmacy Technician
CVS Pharmacy
05.2009 - 02.2012
Lincoln College of Technology
09.2007 - 05.2008
Food Service Worker/Asst. Mgr.
Wawa Food Markets
01.1995 - Current
Food Service Worker
Villa Pizza
06.1991 - 12.1994
High School Diploma -
Overbrook High School
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