Andrea Jimenez
Panama,8
Summary
Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Agent
Foundever-Capital One
02.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Representative
Alorica- Likewize
08.2021 - 02.2022
- Answer calls from customers in the United States and Canada for the insurance of their devices.
- Collect the deductible of the device and send the cell phone by UPS.
- Assisted call-in customers with questions and orders.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Car Rental Agent
Ace Rent Car
08.2019 - 02.2020
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Car Rental Agent
Budget Rent A Car
08.2018 - 06.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Science, Letters And Philosophy
Colegio Anglo Mexicano Bilingue
Panama06.2016
Skills
- Understanding Customer Needs
- Good Listening Skills
- WebChat Assistance
- Keyboarding
- Call Forwarding
- Administer Payroll
- Customer Assistance
- Microsoft Office
- Veterinary Standards and Procedures
- Reminder Calls
- Basic Animal Care
- Pet Feeding and Care
Certification
- Microsoft Word, Excel, and PowerPoint
- Veterinary support assistant
- Cooking technique
- Introduction to English language
Languages
Spanish
Native language
English
Upper intermediate
B2
French
Beginner
A1
Timeline
Call Center Agent
Foundever-Capital One
02.2022 - Current
Call Center Representative
Alorica- Likewize
08.2021 - 02.2022
Car Rental Agent
Ace Rent Car
08.2019 - 02.2020
Car Rental Agent
Budget Rent A Car
08.2018 - 06.2019
Bachelor of Science - Science, Letters And Philosophy
Colegio Anglo Mexicano Bilingue
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