Andrea Kuebler
Red Lion
Overview
2
2
years of professional experience
Work History
Cashier
Arby's
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions.
Fountain Worker
Friendly's
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
Cashier
Tractor Supply
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Sales
Cutco Cutlery
Mary Kay Consultant
Mary Kay
Cashier
Papa Johns
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Delivery Driver
Papa Johns
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Fostered positive working relationships with regular customers.
Assistant Manager
Maple Donuts
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Opened location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Removed trash and cleaned kitchen garbage containers.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Monitored food temperature, discarding items not stored correctly.
Kitchen Crew Member
Panera Bread
09.2022 - 11.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Removed trash and cleaned kitchen garbage containers.
- Maintained high personal grooming standards and uniform presentation.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Assistant Manager
Maple Donuts
08.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
GED -
Christian School of York
York, PA2005
Skills
- Good Memory
- Bank Deposits
- Stocking and Replenishing
- Time Management Skills
- Cash Register Systems
- Product and Service Sales
- Conflict Mediation
- Adaptive and Creative
- Product Knowledge
- Brand Promotion
Timeline
Assistant Manager
Maple Donuts
11.2022 - Current
Kitchen Crew Member
Panera Bread
09.2022 - 11.2022
Assistant Manager
Maple Donuts
08.2021 - 09.2022
Cashier
Arby's
Fountain Worker
Friendly's
Cashier
Tractor Supply
Sales
Cutco Cutlery
Mary Kay Consultant
Mary Kay
Cashier
Papa Johns
Delivery Driver
Papa Johns
GED -
Christian School of York