ANDREA NICOLO

•Successfully on-boarded numerous new hires, providing comprehensive Customer Service training.

•Conducted ongoing branch trainings such as product trainings and webucations, and assisted employees in other departments to better understand the Customer Service role.

•Worked to identify learning gaps and create supplemental material to assist Customer Service reps in furthering their business knowledge and skill development.

•Created a positive learning environment by fostering open communication and constructive feedback during training sessions.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
• Assesses each employee's performance and developed improvement plans
• Trained and guided team members to maintain high productivity and performance metrics
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Assisted customers with special services, account updates and promotional options
• Answered questions about store policies and concerns to support positive customer experiences
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance