Andrea Pratt
Clarks Summit
Summary
Detail-oriented Scheduling Specialist with proven skills in appointment coordination, customer communication, and workflow optimization. Committed to enhancing clinic efficiency and patient satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Geisinger
Danville
01.2018 - Current
- Coordinated appointment scheduling, ensuring seamless access to care for patients and providers.
- Communicated with patients regarding appointment confirmations and changes.
- Utilized scheduling software to optimize clinic workflow and reduce delays.
- Resolved scheduling conflicts, enhancing patient satisfaction through effective communication.
- Maintained accurate patient records related to appointments and follow-ups.
- Created new accounts and updated existing accounts with most current details.
- Evaluated scheduling practices and recommended improvements, contributing to streamlined operations.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
Product Specialist
TMS
Moosic
10.2012 - 01.2018
- Addressed customer inquiries with technical assistance and effective solutions.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Acquired in-depth knowledge of product technical specifications and communicated them clearly to customers and team members.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Evaluated customer feedback to inform enhancements in product design and performance.
Direct Support Professional
Keystone Community Resources
Scranton
05.2010 - 10.2012
- Assisted individuals with daily living activities and personal care needs.
- Facilitated community engagement through recreational and social activities.
- Monitored client health and wellness, promptly reporting changes to enhance care quality.
- Provided emotional support and encouragement to promote client independence.
- Maintained detailed documentation of client interactions and progress notes.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized a clean and well-organized environment for client happiness and safety.
- Executed care plans for medication administration, ensuring adherence to prescribed protocols.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built trusting rapport with clients to ensure effective communication and quality support.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Collections Agent
NCC Commonwealth Financial
Scranton
02.2000 - 05.2011
- Negotiated payment plans with clients to facilitate debt recovery processes.
- Developed repayment plans tailored to account holders' financial situations to facilitate successful debt recovery.
- Managed customer accounts to ensure timely payments and accurate information.
- Contacted customers and explained debt management to encourage timely debt payments.
- Educated clients on payment options and consequences of non-payment to promote timely debt resolution.
- Resolved disputes by communicating effectively with clients and providing solutions.
- Utilized collection software to track and document all customer interactions.
- Collaborated with team members to enhance collection procedures, resulting in more effective recovery strategies.
- Maintained compliance with industry regulations during all collection activities.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing the collections process.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2026
Associate of Science - Medical Assistant Tech
Fortis Institute
Scranton10-2010
Bachelor of Arts - French
California University of Pennsylvania
California, PA05-2000
High School Diploma -
Lackawanna Trail High School
Factoryville, PA06-1995
Skills
- Appointment scheduling
- Patient scheduling
- Schedule management
- Schedule coordination
- Schedule verification
- Documentation
- Documentation proficiency
- Telephone professionalism
- Medical terminology
- Customer service
- Customer relations
- Technical support
- Problem resolution
- Data entry
- Insurance verification
- CRM software
- Telephone demeanor
- Workflow optimization
- Microsoft Office Suite
- CRM software
- Call management
- Computer skills
- Multitasking effectiveness
- Attention to detail
- Deadline adherence
- Team collaboration
- Critical thinking
- Strong work ethic
- Telephone professionalism
- Telephone demeanor
- Telephone etiquette
- Adaptability
- Office Procedure
- Problem-solving
- Call management
- Multitasking effectiveness
- Telephone etiquette
- Medical billing
- Office Procedure
- Adaptability
Certification
Medical Assistant
Accomplishments
Honor Roll
Affiliations
French Honor Society
Timeline
Scheduling Specialist
Geisinger
01.2018 - Current
Product Specialist
TMS
10.2012 - 01.2018
Direct Support Professional
Keystone Community Resources
05.2010 - 10.2012
Collections Agent
NCC Commonwealth Financial
02.2000 - 05.2011
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Medical Assistant Tech
Fortis Institute
Bachelor of Arts - French
California University of Pennsylvania
High School Diploma -
Lackawanna Trail High School