Andrea Prettyman
Pittsburgh
Summary
Throughout my career, I have focused on communication, education, engagement, and service. From supporting Medicare members as a Senior Service Advocate, to developing educational programs for seniors in a skilled nursing facility, to managing volunteer recruitment, training, communications, and engagement at the Sarah Heinz House Boys & Girls Club, I have consistently helped diverse populations understand complex information and connect with available resources. These experiences have strengthened my communication skills, empathy, relationship-building abilities, and talent for creating meaningful, audience-focused communications that support both organizational goals and positive member experiences.
Dynamic service advocate with proven expertise in team management and training. Skilled in customer service, public speaking, and developing engaging educational materials. Committed to enhancing member understanding of benefits and improving service outcomes.
Overview
25
25
years of professional experience
Work History
Sr. Service Advocate
Aetna
10.2021 - Current
- Championed outreach campaign as lead advocate, achieving key performance targets.
- Educated members on Medicare benefits, claims coverage, and cost-sharing responsibilities for better understanding. Mentored advocates to effectively navigate complex member challenges and improve service outcomes.
- Conducted training sessions for new hires, enhancing onboarding processes and integration into the team. Organized weekly team huddles to foster teamwork and communication among members.
- Engaged in committee work to support employee recognition efforts and newsletters.
- Collaborated on enhancing processes that supported both member services and colleague interactions.
Life Enrichment Coordinator
Reformed Presbyterian Home
09.2011 - 10.2021
- While working in a skilled nursing facility, I developed, organized, and facilitated activities designed to engage seniors with varying cognitive, physical, and social needs.
- I coordinated and managed volunteers, aligning their strengths and abilities with appropriate resident activities to maximize engagement and support.
- I also created educational and informational materials, including presentations, newsletters, pamphlets, and activity resources, to educate and inform residents, family members, and staff.
- Through this role, I strengthened my communication, program development, and audience engagement skills while learning how to tailor information to diverse populations in ways that were both accessible and meaningful.
- This experience helped me develop a strong ability to communicate with diverse populations, adapt messaging to different levels of understanding, and create engaging educational materials.
- It also reinforced the importance of empathy, active listening, and understanding the unique needs of individuals when developing communications and support strategies.
Volunteer Coordinator
Sarah Heinz House
10.2001 - 04.2017
- Established a robust volunteer workforce through recruitment, training, and retention efforts while maintaining compliance with requirements.
- Facilitated volunteer assignments based on strengths and interests for increased effectiveness.
- Crafted training materials and conducted orientations, providing continuous education for volunteers.
- Developed monthly newsletters and revised procedures to ensure clarity in operations.
- Created educational resources tailored to support organizational objectives and volunteer needs.
- Orchestrated recognition events that cultivated community engagement and retained volunteers.
- Enhanced communication skills through interactions with diverse groups, including youth and seniors.
- Customized engagement strategies to resonate with various audiences for improved impact.
Education
Associate of Arts - Graphic Design
Art Institute of Pittsburgh
Pittsburgh, PAHigh School Diploma -
Chaney High Scholl
Youngstown, OHSkills
- Proofreading
- Photography
- Graphics development
- Organizational skills
- Problem-solving
- Customer service
- Multitasking Abilities
- Decision-making
- Team management
- Public speaking
- Presentation materials
- Creative strategies
- Copyediting
- Trend analysis
- Survey creation
- Materials development
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
Timeline
Sr. Service Advocate
Aetna
10.2021 - Current
Life Enrichment Coordinator
Reformed Presbyterian Home
09.2011 - 10.2021
Volunteer Coordinator
Sarah Heinz House
10.2001 - 04.2017
Associate of Arts - Graphic Design
Art Institute of Pittsburgh
High School Diploma -
Chaney High Scholl