Andrea Schall
Kittanning
Summary
Skilled Optical Manager with vast knowledge in eye care technology, eyewear products, and customer service. Focused on providing high-quality optical solutions to customers while managing operations effectively. Strengths include team leadership, problem-solving abilities, and a commitment to continuous education in eye care advancements. In previous roles, led teams to increase customer satisfaction levels by ensuring timely delivery of prescribed eyeglasses and contact lenses.
Overview
21
21
years of professional experience
Work History
Optical Manager
Armstrong Eye Care
Kittanning
09.2015 - Current
- Experienced Optical Manager with a strong background in optical retail operations, patient care, and team leadership.
- Skilled in managing daily store functions, training optical staff, optimizing sales performance, and ensuring exceptional customer satisfaction.
- Proven ability to maintain compliance with industry standards while driving growth and operational efficiency.
- Also, proficient in billing managed vision care plans, such as NVA, VBA, VSP, Davis, and EyeMed.
- Trained and mentored staff on customer service and product knowledge.
- Oversaw inventory management and maintained optimal stock levels.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Provided customers with professional advice on frame selection, lens materials, and contact lenses.
Executive Assistant
Klingensmith Health Care
Ford City
03.2014 - 05.2015
- Streamlined indexing of incoming invoices in Docu Class for accounting department efficiency.
- Managed executive calendars to enhance scheduling and meeting coordination.
- Maintained confidentiality of sensitive information during executive correspondence management.
- Monitored and promptly responded to incoming emails, ensuring effective communication.
- Handled phone inquiries and greeted customers to maintain a welcoming environment.
- Opened mail and prepared daily deposits for timely financial operations.
- Position terminated due to company acquisition by larger entity.
Art Department - Artist
LEED'S
New Kensington
11.2010 - 03.2014
- Specializes in Embroidery Art within the art department and production.
- All aspects of working with the OPS to best input the order, digitizing the art, all clean-up of already digitized art, and building the proofs.
- Also, working closely with the Art Department Manager to ensure that the embroidery section and AMI Coordinator sections of the art department run smoothly.
- Also, in charge of communication with IT and outside vendors to assist with any system issues directly related to the Art Management Interface.
- This includes but is not limited to vendors in India, Thailand, Canada and Texas.
Service Secretary
DEVEREAUX MOTOR SALES
Freeport
09.2007 - 09.2009
- Streamlined scheduling and appointments for service department staff.
- Facilitated communication between customers and service technicians to ensure clarity.
- Maintained accurate records of service repairs and customer interactions for reference.
- Processed service invoices and payments efficiently to enhance workflow.
- Trained new staff on office procedures and customer service protocols effectively.
Service Secretary/Cashier/Receptionist
SHULTS FORD @ RT
Pittsburgh
09.2004 - 09.2007
- Answer phones, cashier, call customers to schedule service work, file, and keep record of state inspection stickers, accounts receivable and assist with accounting office.
Education
Associates Degree - Paralegal
University of Phoenix
Online University Program01.2007
High School Diploma - General
Kittanning Senior High School
Kittanning, PA01.2003
Skills
- Laboratory and optical expertise
- Customer service and sales
- Communication skills
- Anatomy knowledge
- Microsoft Office proficiency
- Staff training and development
- Inventory management
- Vision care billing and management
- Problem solving
- Team leadership
- Optical sales strategies
- Insurance processing
Timeline
Optical Manager
Armstrong Eye Care
09.2015 - Current
Executive Assistant
Klingensmith Health Care
03.2014 - 05.2015
Art Department - Artist
LEED'S
11.2010 - 03.2014
Service Secretary
DEVEREAUX MOTOR SALES
09.2007 - 09.2009
Service Secretary/Cashier/Receptionist
SHULTS FORD @ RT
09.2004 - 09.2007
Associates Degree - Paralegal
University of Phoenix
High School Diploma - General
Kittanning Senior High School