Andrea Wiederhoeft
Dillsburg
Summary
Dynamic professional with a proven track record at Amazon Sort, excelling in customer returns management and risk mitigation. Skilled in communication and problem-solving, I foster customer loyalty while efficiently processing transactions. My ability to maintain composure in high-pressure situations has consistently enhanced customer satisfaction and streamlined operations.
Overview
2
2
years of professional experience
Work History
Returns
Amazon Sort
06.2024 - 01.2025
- Conducted thorough due diligence on potential investments to minimize risks and maximize returns.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
Sales Associate/Keyholder
Smokers Express
01.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma - General Studies
Harrisburg Area Community College
Harrisburg, PA11.2001
Skills
Communication
Ability to problem solve
Active listening skills
Timeline
Returns
Amazon Sort
06.2024 - 01.2025
Sales Associate/Keyholder
Smokers Express
01.2023 - 04.2024
High School Diploma - General Studies
Harrisburg Area Community College
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