Andrea Winchester
Erie
Summary
Dynamic operations leader with a proven track record at Lowe’s, enhancing employee training and driving inventory management initiatives. Achieved a 20% boost in employee satisfaction through strategic engagement and continuous improvement. Skilled in direct sales and committed to operational efficiency, fostering a culture of excellence and growth.
Overview
17
17
years of professional experience
Work History
Operations Assistant Store Manager
Lowe’s
Erie
04.2022 - Current
- Boosted Best Survey results by 20% through proactive employee engagement initiatives.
- Trained supervisor for assistant manager role, focusing on goal setting and professional development.
- Reduced inventory shrinkage by 5% via collaboration and comprehensive data analysis.
Specialty Assistant Store Manager
Lowe’s
Erie
05.2021 - 04.2022
- Increased specialty sales by 15% through enhanced product knowledge and staff training.
- Acted as Manager on Duty, engaging all store associates and observing behaviors.
- Coached associates in real-time to elevate customer service standards.
- Conducted monthly check-ins with associates to establish expectations and action plans.
Merchandising Assistant Store Manager
Lowe’s
Erie
04.2020 - 04.2021
- Collaborated with loss prevention team to enhance inventory shrink controls through trend analysis.
- Adapted product offerings based on customer needs to boost sales.
- Engaged customers effectively to increase long-term relationships.
Appliance, Cabinets, Millwork Department Supervisor
Lowe’s
Erie
11.2019 - 04.2020
- Enhanced customer experience through effective problem-solving strategies.
- Conducted product knowledge training for Millwork associates, resulting in a 10% sales increase.
- Drove specialty sales by promoting employee engagement and ongoing training initiatives.
Apparel Sales Lead
FIELD AND STREAM
Erie
05.2014 - 11.2019
- Acted as Manager on Duty, executing opening and closing procedures efficiently.
- Drove store sales, achieving highest sales in Field and Stream banner for three quarters.
- Trained and coached employees to ensure comprehension of store policies and procedures.
- Created staff schedules to optimize workforce management and operational efficiency.
Cashier Lead
SEARS
Erie
08.2013 - 05.2014
- Created and maintained schedules for up to 20 store associates
- Increased customer service satisfaction scores to 85% for 3 consecutive quarters
- Served as the Manager on Duty by overseeing store operations and monitoring productivity
Teller
PNC BANK
Erie
05.2012 - 08.2013
- Improved customer impact scores by 20% in less than 1 year
- Coached new employees on assisting customers, setting appointments, and performing risk assessments
- Developed lasting professional relationships with 5 new businesses to promote PNC products and services
Merchandise and Customer Assistance Lead
Sears
Erie
07.2010 - 05.2012
Fine Jewelry Sales Coordinator
Sears
Erie
11.2009 - 07.2010
Fine Jewelry Sales Associate
Sears
Erie
11.2007 - 11.2009
Education
B.S. - Business Management
Edinboro University
Edinboro, PASkills
- Employee training
- Inventory management
- Continuous improvement
- Direct sales
- Operational efficiency
- Customer service
References
References available upon request.
Timeline
Operations Assistant Store Manager
Lowe’s
04.2022 - Current
Specialty Assistant Store Manager
Lowe’s
05.2021 - 04.2022
Merchandising Assistant Store Manager
Lowe’s
04.2020 - 04.2021
Appliance, Cabinets, Millwork Department Supervisor
Lowe’s
11.2019 - 04.2020
Apparel Sales Lead
FIELD AND STREAM
05.2014 - 11.2019
Cashier Lead
SEARS
08.2013 - 05.2014
Teller
PNC BANK
05.2012 - 08.2013
Merchandise and Customer Assistance Lead
Sears
07.2010 - 05.2012
Fine Jewelry Sales Coordinator
Sears
11.2009 - 07.2010
Fine Jewelry Sales Associate
Sears
11.2007 - 11.2009
B.S. - Business Management
Edinboro University
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