Andrea C. González G.
Panama City
Summary
Proven leader with extensive experience at CAPAS EEV, CORP., adept in strategic business growth and client relationship management. Excelled in fostering teamwork and collaboration, enhancing operational efficiency by implementing key performance metrics. Skilled in problem-solving and customer service.
Overview
9
9
years of professional experience
Work History
Head of Agency Business
CAPAS EEV, CORP.
01.2025 - Current
- Strategic Leadership: Create and implementation of business strategies to drive agency growth and profitability.
- Client Relationship Management: Develop strong relationships with key clients, ensuring their satisfaction and loyalty.
- Team Management: Led a diverse team, fostering a collaborative and high-performance culture.
- Financial Oversight: Managed the agency’s budget and financial planning, meeting financial targets.
- Business Development: Identified and pursued new business opportunities, expanding the agency’s client base and service offerings.
- Performance Monitoring: Established performance metrics and KPIs to enhance the agency’s operational efficiency and effectiveness.
Key Account Manager
CAPAS EEV, CORP.
06.2019 - 12.2024
- Vessel Coordination: Managed the arrival and departure of vessels, ensuring all vessel’s operations, such as transit, bunker, crew change, spares delivery, CTM and any other complementary services were conducted smoothly and efficiently.
- Client Liaison: Acted as the primary point of contact for ship owners, charterers, and port authorities, maintaining clear and effective communication. Guide customers to their booking process to transit the Panama Canal.
- Regulatory Compliance: Ensured all activities adhered to local maritime regulations and standards.
- Financial Administration: Provide customers with the costs related to their operations and manage invoicing, payments, and financial records.
- Performance Management: Monitored and evaluated boarding agents team performance, providing constructive feedback and implementing improvement plans as needed.
Boarding Agent
CAPAS EEV, CORP.
09.2018 - 05.2019
- Vessel Boarding: Boarded vessels to ensure all services are rendered in good order, deliver spares or purchases, collect payments in cash, others.
- Crew Assistance: Assisted ship crews with immigration, customs, and port authority formalities, including visa issuance.
- Shipment coordination and trucking: Assist with shipment clearance, import and export, also with the coordination and trucking to port of delivery.
- Communication: Maintained clear and effective communication with vessel masters, port authorities, suppliers and other stakeholders.
- Issue Resolution: Addressed and resolved any issues or delays that arose during the operations, ensuring minimal disruption.
- Regulatory Compliance: Ensured all activities adhered to local maritime regulations and standards. Submit information to the authority system and ports in a timely manner.
- Creation of purchase orders:
- Other additional activities: such as shipchandler service, support to administrative matters.
Boarding Agent
C.B. Fenton & Co.
06.2016 - 01.2018
- Vessel Boarding: Boarded vessels to ensure all services are rendered in good order, deliver spares or purchases, collect payments in cash, others.
- Communication: Maintained clear and effective communication with vessel masters, port authorities, suppliers and other stakeholders.
- Issue Resolution: Addressed and resolved any issues or delays that arose during the operations, ensuring minimal disruption.
Education
Bachelor’s Degree - In Maritime & Port Administration
International Maritime University of Panama
Panama City, Panama12-2016
High School Diploma -
Instituto Panamericano
Panama City, Panama12-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- QuickBook
- Microsoft Office (Words, Excel, PowerPoint, Outlook)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head of Agency Business
CAPAS EEV, CORP.
01.2025 - Current
Key Account Manager
CAPAS EEV, CORP.
06.2019 - 12.2024
Boarding Agent
CAPAS EEV, CORP.
09.2018 - 05.2019
Boarding Agent
C.B. Fenton & Co.
06.2016 - 01.2018
Bachelor’s Degree - In Maritime & Port Administration
International Maritime University of Panama
High School Diploma -
Instituto Panamericano
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