ANDRENAE BUEFORT
Pittsburgh
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask effectively. Committed to fostering professional relationships that enhance customer satisfaction and drive business results. Adept at identifying client needs and implementing solutions that contribute to overall profitability. Passionate about delivering exceptional service and continuously improving processes to exceed expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Telephone Operator
Allegheny General Hospital
Pittsburgh, PA
10.2025 - Current
- Coordinated telephone call handling and overhead paging inquiries to ensure prompt and accurate information delivery.
- Evaluated incoming calls, prioritized based on urgency, and directed them to relevant teams for prompt resolution.
- Monitored and reacted swiftly to security alerts and medical situations, prioritizing immediate response.
- Achieved timely logging of emergency response information and proactive reporting of alarm system issues to supervisor.
- Enhanced communication effectiveness through superior telephone skills and interpersonal engagement. Streamlined switchboard operations, facilitating efficient communication across departments.
Sales Representative
Verizon
Pittsburgh
03.2025 - Current
- Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Managing various systems and work tools while engaging on the phone with customers.
Customer Service Concierge
UPMC
Pittsburgh, PA
01.2023 - 06.2024
- Investigated and resolved patient billing inquiries and complaints.
- Identified and resolved discrepancies and errors in patient accounts.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Communicated with insurance companies to research and resolved coding discrepancies.
Retail Sales Consultant
AT&T
Pittsburgh
04.2022 - 08.2022
- Preparing and maintaining records of stock, inventory, sales and revenue for daily, weekly, and monthly reporting purposes
- Retrieving, transporting, loading, and unloading merchandise in an organized, clean, and safe manner.
- Provides customer service by assisting customers in selecting merchandise, explaining features, answering questions, providing technical assistance, and resolving problems
- Complete special projects assigned by management
- Adheres to company policies and procedures
- Perform various clerical duties such as maintaining inventory records and preparing product disposal documents.
Dispatcher/Logistics Coordinator
UPMC
Pittsburgh
10.2019 - 03.2022
- Ensures customer service levels are met by ensuring on-time deliveries at respective UPMC facilities and providing quality products clean and free of damage to the designated areas
- Manage all medical equipment to ensure proper maintenance by performing quality control checks, preventative maintenance, cleaning/sterilization techniques, and delivery/pickup preparation when servicing facilities.
- Ensure returned products are picked up and returned daily to the designated areas in warehouse.
- Deliver product to hospitals operating 26' box trucks and maintaining all service records for SCM vehicles.
- Manage dispatch operations for the dispatch of medical specialty equipment, arrange transportation of specialty equipment between hospitals and track inventory closely.
- Dispatch of the shuttle bus system and collect required driver stats.
Central Sterile Processing Tech
UPMC
Pittsburgh
02.2014 - 10.2019
- Conforms and adheres to department policies concerning decontamination, sterile processing, infection control and safety.
- Cleans and decontaminates reusable equipment, instruments, and supplies, manually and mechanically.
- Prepares and assembles surgical tray and equipment following established tray listings for issue, storage, or further processing.
- Monitors, reads, documents, and interprets all parameters for all types of sterilizers to ensure proper function.
- Maintains a working knowledge of, and is able to effectively troubleshoot, all decontamination/sterilization equipment.
- Assesses supplies required for prescribed standard surgical procedures and sets up case carts.
- Maintains inventory, collects, disassembles, inspects, cleans, disinfects and reassembles all instrument trays patient care equipment.
- Communicates appropriately using good interpersonal skills.
Housekeeper
UPMC
Pittsburgh
06.2013 - 02.2014
- Clean all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices and equipment, following established procedures.
- Remove trash from all assigned areas.
- Replenish paper towels, toilet paper, and soap in all locations of assigned areas to assure adequate supply.
- Make beds, following established cleaning procedures in all patient discharge rooms and on-call rooms as assigned.
- Move equipment, furniture, boxes, wash walls, spot carpets, etc.
- Inspect and ensure that all assigned areas are properly cleaned and in good repair, report problems to the supervisor.
- Maintain assigned equipment in clean, working condition, reporting problems and suggestions to the supervisor
- Follow all safety and sanitation regulations.
Education
Diploma - Computer Programming/Graphic Design
Pittsburgh Technical Institute
Oakdale, PA01.2010
High School Diploma - undefined
Moon Area High School
Moon Township, PA01.2005
Skills
- Clear and engaging presentation skills
- Proficient in conflict resolution
- Appointment scheduling expertise
- Vendor Relations
- Computer-literate performer
- Innovative problem-solver
- Resourceful team player
- Task Prioritization
- Prioritization and scheduling expertise
- Excellent Communication
- Paging systems
- Telephone reception
- Records management
- Switchboard management
- Emergency situation response
Certification
Certification in Microsoft Office
Timeline
Telephone Operator
Allegheny General Hospital
10.2025 - Current
Sales Representative
Verizon
03.2025 - Current
Customer Service Concierge
UPMC
01.2023 - 06.2024
Retail Sales Consultant
AT&T
04.2022 - 08.2022
Dispatcher/Logistics Coordinator
UPMC
10.2019 - 03.2022
Central Sterile Processing Tech
UPMC
02.2014 - 10.2019
Housekeeper
UPMC
06.2013 - 02.2014
High School Diploma - undefined
Moon Area High School
Diploma - Computer Programming/Graphic Design
Pittsburgh Technical Institute