Andres Mendoza
Pittsburgh
Summary
Business graduate with expertise in Digital Marketing, Back Office operations, and Customer Service. Demonstrates an analytical mindset and results-driven approach, consistently achieving operational goals. Proven ability to adapt to dynamic environments while effectively supporting strategic initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Back Office Manager
Atento
Bogotá
06.2021 - 11.2022
- Backoffice Manager for Meta-facebook In charge of planning, direction, and control of a team in the digital marketing area
- Backoffice Manager for Meta-facebook In charge of planning, direction, and control of a team in the digital marketing area
Customer Service Representative
Telepeformance
Bogotá
03.2020 - 07.2021
- Customer service for Walmart
- Customer service for Walmart
Customer Service Representative
convergys
Bogotá
09.2019 - 03.2020
- Customer service for Macy's line.
- Customer service for Macy's line.
Assistant Manager
Inca distributions
01.2019 - 06.2019
- File, statistics, scheduling and conducting interviews, purchasing, accounting organization
- File, statistics, scheduling and conducting interviews, purchasing, accounting organization
Merchandise Specialist
Meals de colombia
Bogotá
07.2013 - 01.2014
- Organization, registration and control of merchandise in commercial areas
- Organization, registration and control of merchandise in commercial areas
Education
Business Management - Business Administration And Management
Universida Del Magdalena
Santa Marta, Magdalena11-2018
Skills
- Zoom
- Employee relations
- QuickBooks
- Data sorting
- Excel data analysis
- Underwriting
- Microsoft Outlook Calendar
- Productivity software
- Payroll management
- Financial report writing
- Microsoft Word
- Analytical thinking
- Staff supervision
- Windows
- Warehouse management system
- OneSite
- Time management
- Call center experience
- Data analysis skills
- Personal training
- Mountainbike Downhill
- Organizational skills
- Payroll
- Interpersonal skills
- SharePoint
- Accounting software
- Administrative experience
- Accounts payable
- Proactiveness
- Google Workspace
- Communication skills
- MacOS
- Typing
- Marketing
- Human resources
- Interpersonal communication
- Drone pilot
- GPS mapping
- Microsoft Excel
- Google Docs
- Logistics
- Higher education teaching
- Accounting
- Travel planning
- Event planning
- Team leadership
- Computer operation
- Computer literacy
- Teamwork
- Customer service
- Team scheduling
- Business development
- Operations management
- Microsoft Office
- Delegation
- Attention to detail
- Financial modeling
- Recruiting
- Property management
- Bookkeeping
- Google Sheets
- Data analysis
- Team management
- Project management
- Customer relationship management
- Performance metrics
- Workflow optimization
- Strategic planning
- Performance monitoring
- Patience
- Construction administrative experience
- Data entry
- Teaching
- Social media management
- Accounting systems
- Google Meet
- Analysis skills
- Microsoft PowerPoint
- Microsoft Outlook
- Computer skills
- Personal assistant experience
Certification
- Driver's License
- Enrolled Agent
Languages
English
Full Professional
Portuguese
Elementary
French
Elementary
Spanish
Native/ Bilingual
Italian
Limited
Affiliations
mountaincross,Colombia,chile,Ecuador,Brasil,Peru,Argentina,(2012-2022)
Timeline
Back Office Manager
Atento
06.2021 - 11.2022
Customer Service Representative
Telepeformance
03.2020 - 07.2021
Customer Service Representative
convergys
09.2019 - 03.2020
Assistant Manager
Inca distributions
01.2019 - 06.2019
Merchandise Specialist
Meals de colombia
07.2013 - 01.2014
Business Management - Business Administration And Management
Universida Del Magdalena