Andrew Breining
Harrisburg,PA
Summary
Professional, attentive, & detail-oriented leader with 12 years of managerial and customer service experience in a fast-paced environment. Strong focus on policies and procedures. Independent, able to work at a timely pace, consistently meeting deadlines. Savvy in marketing and promotions, policy-making and recordkeeping. Extremely organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Casino Operations Assistant Shift Manager
Hollywood Casino York
07.2023 - Current
- Oversee daily Table Games and Sportsbook operations.
- Manage team members, including dealers, supervisors, and pit managers.
- Maintain customer satisfaction by promptly addressing concerns and providing exceptional service.
- Streamline shift operations by effectively delegating tasks and monitoring team performance.
- Evaluate manager's performance
- Maximize revenue generation through efficient management of labor costs, customer service levels, and loss prevention strategies.
- Maintained strict adherence to company and state governing policies, safety regulations, and operational standards.
Pit Manager / Dealer School Trainer
Hollywood Casino York
06.2021 - 07.2023
- Manage and control table game operations, ensuring constant compliance with all governing Gaming Control Board regulations.
- Adjust workflows, employee assignments, & schedules to stay ahead of expected demand.
- Address customer behavior or complaints head-on to maintain smooth and professional operations.
- Educate and train other department staff in effective game protection techniques.
- Full involvement in interviewing, testing, and hiring potential dealer candidates.
- Educate new hires and current team members about effective game and asset protection techniques.
Casino Table Games Dealer
Hollywood Casino At Penn National Race Course
10.2018 - 06.2021
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Opened and closed gaming tables by counting, verifying and recording chip inventories.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
Letter Carrier
United States Postal Service
06.2017 - 10.2018
- Planned and cased mail in sequence of delivery for designated route.
- Collected and delivered mail & packages from letter boxes on specific routes both on foot and by vehicle.
Dealer Through Floor Supervisor
Hollywood Casino At Penn National Race Course
06.2010 - 06.2017
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Dealt all table games offered at Hollywood Casino within regulations required by the PGCB.
- Supervised table game operations as a Senior Dealer and Floor Supervisor.
Ammunition Technician
United States Marine Corps
08.2003 - 08.2009
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Oversaw and coordinated field training planning in full compliance with established command structures and detailed combat orders.
- Handled inspection, inventory and issuance of ammunition to various units.
- Maintained a US Government Secret level clearance.
Education
Associate of Arts - Business Administration
Harrisburg Area Community College
Harrisburg, PA12.2014
Associate of Arts - Business Management
Harrisburg Area Community College
Harrisburg, PA12.2013
Skills
- Effective Communication
- Complex Problem-Solving
- Detailed Reporting
- Logistics
- Microsoft Office Suite
- Customer Service
- Compliance adherence
- Data gathering & analysis
- Goal Setting and Tracking
Accomplishments
- ACES of Penn recipient - Manager of the Quarter for the 4th quarter of 2022.
- Recognized numerous times by the director of Human Resources for my organizational skills and dedication to running an efficient dealer school.
- Promotions ranging from Dealer, to Senior Dealer, to Floor Supervisor, to Pit Manager, to Shift Manager within my 14 years at Penn Entertainment.
Timeline
Casino Operations Assistant Shift Manager
Hollywood Casino York
07.2023 - Current
Pit Manager / Dealer School Trainer
Hollywood Casino York
06.2021 - 07.2023
Casino Table Games Dealer
Hollywood Casino At Penn National Race Course
10.2018 - 06.2021
Letter Carrier
United States Postal Service
06.2017 - 10.2018
Dealer Through Floor Supervisor
Hollywood Casino At Penn National Race Course
06.2010 - 06.2017
Ammunition Technician
United States Marine Corps
08.2003 - 08.2009
Associate of Arts - Business Administration
Harrisburg Area Community College
Associate of Arts - Business Management
Harrisburg Area Community College
Similar Profiles
Shayne MorrowShayne Morrow
Guest Services Cage and Count Manager at Hollywood Casino YorkGuest Services Cage and Count Manager at Hollywood Casino York
Brent RobertsonBrent Robertson
Room Chef at Hollywood Casino YorkRoom Chef at Hollywood Casino York
Edward MelnikEdward Melnik
Slot Technician at Hollywood Casino YorkSlot Technician at Hollywood Casino York