Andrew Briggs
Philadelphia
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Adaptable professional with 13 years of work experience. Utilizes effective communication and organizational skills to ensure continuity of care.
Experienced with customer service management, communication, and issue resolution. Utilizes strategic approaches to enhance customer experiences and streamline service processes. Track record of effectively managing customer interactions and resolving concerns.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Recovery of America
10.2025 - Current
- Facilitated recovery planning sessions to support individual client needs and goals.
- Conducted workshops on life skills and relapse prevention for clients and families.
- Strengthened relationships with community partners through regular outreach and collaboration on mutual client goals.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Tracked client participation in treatment services to identify attendance issues.
Care Coordinator
Golden Point
03.2017 - 04.2026
- Coordinated patient care plans, ensuring seamless communication among healthcare providers.
- Managed scheduling for appointments and follow-ups, optimizing patient access to services.
- Facilitated intake assessments, gathering essential information to tailor care strategies.
- Monitored patient progress through regular check-ins, adjusting care plans as necessary.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Customer Service Representative
Destination XL Group Inc.
11.2012 - 02.2017
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Led customer service initiatives to enhance client satisfaction and retention.
- Trained new representatives on product knowledge and effective sales techniques.
- Developed strategies to upsell products during customer interactions.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Front Desk Receptionist/Security Officer
Arista Care Medow Springs
08.2008 - 09.2012
- Managed multi-line phone system, ensuring efficient call routing and customer service.
- Coordinated scheduling for appointments and meetings, optimizing office workflow.
- Maintained accurate records of visitor logs and correspondence, enhancing information tracking.
- Assisted in onboarding new staff by providing training on front desk procedures and systems.
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to incidents, minimizing risks and ensuring swift resolutions.
- Collaborated with law enforcement during investigations, providing detailed reports and observations.
Education
Bachelor of Science - Substance Abuse And Recovery
Southern New Hampshire University
Hooksett, NH11.2026
High School Diploma -
Germantown
Philadelphia, PA6 2006
Skills
- Behavioral health interventions
- Mental health awareness
- Professional boundaries
- Relapse prevention
- Self-care promotion
- Recovery planning
- Goal setting assistance
- Empathy development
- Substance abuse
- Wellness coaching
- Peer support expertise
Certification
- AED AND CPR Certified
Languages
English
Full Professional
Awards
Perfect Attendance Award
Timeline
Recovery Support Specialist
Recovery of America
10.2025 - Current
Care Coordinator
Golden Point
03.2017 - 04.2026
Customer Service Representative
Destination XL Group Inc.
11.2012 - 02.2017
Front Desk Receptionist/Security Officer
Arista Care Medow Springs
08.2008 - 09.2012
High School Diploma -
Germantown
Bachelor of Science - Substance Abuse And Recovery
Southern New Hampshire University