Andrew Engle
Reading
Summary
Sales Service Representative with a proven track record at Cintas, excelling in customer service and problem-solving. Skilled in sales management and process improvements, I foster strong client relationships and drive business growth. Recognized for enhancing transaction efficiency and achieving high customer satisfaction through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Sales Service Representative
Cintas
08.2024 - 09.2025
- Assisted customers with product inquiries and service issues, ensuring satisfactory resolutions.
- Maintained knowledge of current promotions and product features to better serve customer needs.
- Processed customer orders efficiently using point-of-sale systems to enhance transaction speed.
- Collaborated with team members to streamline service processes for improved customer experiences.
- Handled customer complaints with professionalism, aiming for quick resolution and satisfaction.
- Documented customer interactions accurately in CRM systems for future reference and follow-up.
- Participated in training sessions to improve product knowledge and service techniques continually.
- Supported inventory management by monitoring stock levels and assisting with replenishment tasks.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth.
Sales Associate
Lowes Home Improvment
09.2023 - 07.2024
- Assisted customers in product selection, providing tailored recommendations based on individual needs.
- Maintained store presentation by organizing merchandise and ensuring displays were visually appealing.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
- Collaborated with team members to achieve sales targets and enhance overall store performance.
- Educated customers on product features and benefits, enhancing their understanding of home improvement solutions.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Monitored inventory levels, communicating restocking needs to management to prevent stock shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Construction Worker
Schlouch
11.2022 - 03.2023
- Operated heavy machinery, ensuring adherence to safety protocols and operational guidelines.
- Assisted in site preparation and layout, contributing to efficient project execution.
- Interpreted blueprints and technical drawings, facilitating accurate construction processes.
- Collaborated with team members to maintain workflows and meet project deadlines.
- Conducted routine equipment inspections, identifying maintenance needs to enhance performance.
- Participated in training sessions on safety regulations and best practices for job sites.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
Landscaper
Town & Country Lawn & Landscape
06.2021 - 09.2021
- Operated landscaping equipment, ensuring safety and efficiency during projects.
- Assisted in design and implementation of landscape layouts for residential properties.
- Maintained garden beds through weeding, mulching, and pruning techniques.
- Collaborated with team members to complete projects within defined timelines.
- Executed routine lawn maintenance tasks, enhancing property aesthetics and health.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Education
Bachelor of Science - Organizational Leadership
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2023
High School Diploma -
Governor Mifflin High School
Shillington, PA05.2019
Skills
- Goal oriented
- Paperwork processing
- Leads prospecting
- Process improvements
- Sales management
- Business development
- Sales strategy innovation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Understanding customer needs
- Customer service excellence
- Organizational skills
Accomplishments
Received the Fiscal Year 2025 Summit Trophy at Cintas for being the highest yield sales representative for Q4.
Timeline
Sales Service Representative
Cintas
08.2024 - 09.2025
Sales Associate
Lowes Home Improvment
09.2023 - 07.2024
Construction Worker
Schlouch
11.2022 - 03.2023
Landscaper
Town & Country Lawn & Landscape
06.2021 - 09.2021
Bachelor of Science - Organizational Leadership
Slippery Rock University of Pennsylvania
High School Diploma -
Governor Mifflin High School