Andrew Fries

• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Installed new equipment and explained operation and routine maintenance protocols to customers.

Service and installation of buisness PBX voice and data systems, key systems, paging equipment, voice mail pc servers, rewiring and wiring cat 5 and ethernet, patch panels, etc.

• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.

Assembly of pressurized airplane gauges. Included complete assembly of circuit board, components, housing, and internal mechanics.

• Ensured product quality by conducting thorough inspections and making necessary adjustments during the assembly process.
• Completed complex assembly tasks, resulting in a higher level of precision and fewer errors in finished products.
• Adapted quickly to new equipment installations, ensuring seamless integration into existing workflows.
• Utilized specialized tools effectively, maximizing task efficiency while maintaining high levels of precision workmanship.