Andrew Hamilton
Eddystone,Pa
Summary
Professional with significant experience in retail management, skilled in driving store performance and enhancing customer satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in inventory control, staff training, and customer service. Known for reliability and effective communication, capable of leading teams to meet and exceed targets.
Overview
32
32
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
01.2024 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
Operations Assistant Store Manager
Lowes Home Improvment
11.2022 - 01.2024
- Directed workflow improvements, resulting in increased productivity and a more organized store environment.
- Implemented effective scheduling practices to meet staffing needs during peak operational hours consistently.
- Resolved escalated customer issues promptly, promoting satisfaction while safeguarding company interests through tailored solutions.
- Managed day-to-day department operations with effective workflow coordination.
- Managed the front end and pick up in store operations ensuring that we met or exceeded company guidelines for pick times and cancellation rates.
- I work with the asset protection manager to ensure shrink diversion programs were being executed properly to minimize loss
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
Assistant Manager of Merchandising
Lowe’s Home Improvement
02.2019 - 11.2022
- Conducted regular inventory assessments to ensure optimal stock levels and minimize shrinkage.
- Established clear expectations for staff performance through regular feedback sessions and goal setting activities.
- Analyzed sales data to identify trends, informing restocking and promotional strategies for improved performance.
- Executed merchandising plans that align with corporate guidelines, ensuring compliance and brand standards.
- Handled customer escalations professionally, seeking win-win solutions that protected both business interests and client satisfaction.
- Developed strong vendor relationships to ensure timely delivery of merchandise and optimal pricing.
Store Manager
Save a Lot food stores
Philadelphia, New Jersey
06.2010 - 02.2019
- I was a store manager in the Philadelphia area and New Jersey. I was in control of all store operations, including staffing, training, ordering, shrink and inventory controls, and merchandising standards. I was a training store manager. I managed the second busiest store in the Philadelphia region and had the best sales performance to plan and comp in my district for 3 consecutive years.
Store Manager
Aldi
Philadelphia, New Jersey
05.2004 - 05.2009
- I was a store manager in the Philadelphia area and New Jersey. I worked with the district manager to hire associates. I trained and developed the store team. I was a training store manager. I trained store managers and district managers. I was responsible for writing sales budgets. I was responsible for ordering, inventory and shrink.
Store Manager
Wawa Inc.
03.1994 - 05.2004
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Business Administration
Purdue Global
West Lafayette, IN10-2024
Skills
- Employee engagement
- Customer service
- Relationship building and management
- Team building and leadership
- Goals and performance
- Hiring and training
- Verbal and written communication
- Business development and planning
- Issue resolution
Interests
I was a youth group wrestling coach I was an assistant scout master for the Boy Scouts of America I enjoy drawing, gardening, carpentry and home improvement
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
01.2024 - Current
Operations Assistant Store Manager
Lowes Home Improvment
11.2022 - 01.2024
Assistant Manager of Merchandising
Lowe’s Home Improvement
02.2019 - 11.2022
Store Manager
Save a Lot food stores
06.2010 - 02.2019
Store Manager
Aldi
05.2004 - 05.2009
Store Manager
Wawa Inc.
03.1994 - 05.2004
Bachelor of Science - Business Administration
Purdue Global