Andrew Houchins
Elizabethtown
Summary
Dedicated and dependable professional with diverse experience in security, customer service, facility maintenance, commercial cleaning, warehouse operations, and team leadership. Proven ability to maintain safe environments, deliver exceptional customer service, resolve conflicts professionally, and perform effectively in fast-paced settings. Recognized for strong communication skills, attention to detail, reliability, and a consistent commitment to excellence. Experienced in working independently as well as collaboratively with teams to achieve organizational goals. Known for building positive relationships, adapting quickly to new challenges, and maintaining a professional, solutions-focused approach in every role. Seeking an opportunity to contribute a strong work ethic, leadership ability, and customer-focused mindset to a growing organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security/Bouncer part time weekends
Spartan Security Group LLC
Lancaster, PA
04.2026 - Current
- Monitored entry points and verified identification to ensure compliance with venue policies.
- Maintained a safe and secure environment by observing guest behavior and identifying potential risks.
- De-escalated conflicts and handled disturbances calmly and professionally.
- Conducted routine patrols and monitored premises for safety concerns.
- Assisted guests with questions, directions, and general customer service needs.
- Coordinated with management and law enforcement when necessary.
- Prepared incident reports and documented security-related events accurately.
Solo Cleaner
Elizabethtown, PA
04.2026 - Current
- Performed thorough cleaning and sanitization of residential and commercial properties.
- Managed appointments, scheduling, and client communications independently.
- Maintained cleaning supplies and equipment to ensure efficient operations.
- Delivered reliable, detail-oriented service resulting in repeat business and positive client feedback.
- Prioritized tasks effectively to complete projects within established timeframes.
- Followed safety procedures and proper handling of cleaning products and equipment.
Teammate/Anchor
Immaculate Custom Cleaning
Elizabethtown, PA
12.2025 - 04.2026
- Performed cleaning and deep cleaning tasks, including dusting, vacuuming, mopping, and polishing, to maintain high standards of cleanliness.
- Disinfected kitchens, bathrooms, and high-touch surfaces using appropriate chemicals, following safety protocols.
- Organized and decluttered living spaces to improve client organization.
- Maintained inventory of cleaning supplies and reported necessary equipment repairs.
- Communicated with clients to ensure satisfaction and tailored services to meet specific needs.
Member Service Representative
The YMCA of Delaware
Bear, DE
06.2021 - 12.2025
- Greet all members and non-members entering and exiting.
- Resolve membership complaints, conflicts, and feedback.
- Basic tech support as needed.
IT Tech Trainee
Job Works Education & Training Systems & NERDiT Now
Newark, DE
12.2018 - 12.2021
- 250+ hour project-based IT support training program.
- Receive one-on-one mentorship from an expert IT professional and tech entrepreneur who has more than 19 years of tech support experience.
- Recognized as a top-performing tech trainee who maintained a perfect attendance and punctually recorded and passionately dedicated 25+ hours of extra study time after class each week.
Material Handler
East Penn Manufacturing
Lyons, PA
01.2017 - 12.2018
- Receive and follow system procedures to maintain inventory of materials.
- Operate lift trucks in an efficient manner, while ensuring the safety of team members and materials.
General Manager
General Nutrition Center (GNC)
Wyomissing, PA
01.2015 - 12.2017
- Efficiently manage cash draws, bank deposits, payroll, employee schedules, and staff issues.
- Generate repeat business through exceptional customer service.
Education
High school diploma or GED - High School
Spring-Ford Shs 10-12 Gr Center
Royersford, PA05-2012
Skills
- Hand trucks
- Mainframe IT
- DHCP
- Customer support technician experience
- Technical support - Technical support experience (Less than 1 year)
- Quality control
- DNS
- Reach truck
- Attention to detail
- Email configuration (technical support)
- Warehouse experience
- Customer relationship building
- Materials handling - Materials handling experience (1-2 years)
- Commercial building sanitation management experience
- General management
- Operations management
- Forklift safety protocols
- Packaging
- Cross-training (employee development activity)
- Supervising experience
- Staff training
- Outdoor work
- Active Directory
- Crew management
- Heavy lifting
- Loading
- Cycle counting
- Inventory management
- Computer networking
- Commercial cleaning
- SharePoint
- Forklift - Forklift operation experience (1-2 years)
- MacOS support
- Developing technical user guides - Technical user guides developed (1-3 guides)
- Microsoft Teams
- Inventory control
- Research
- Unloading
- Janitorial experience
- VPN
- Power washer
- RF scanner
- Microsoft Outlook
- FIFO
- Mobile devices
- Laptop (troubleshooting support)
- Android support
- Managing technical support teams - Largest technical support team managed (1-5 team members)
- Health coaching
- Time management
- Mobile device support
- Order fulfillment
- LOTO( Lock out Tag out)
- Onboarding process management
- Customer service
- Employee onboarding
Certification
- Comptia ITF+
- April 2021 to Present
- Certification course I completed.
- Driver's License
- CompTIA A+
Timeline
Security/Bouncer part time weekends
Spartan Security Group LLC
04.2026 - Current
Solo Cleaner
04.2026 - Current
Teammate/Anchor
Immaculate Custom Cleaning
12.2025 - 04.2026
Member Service Representative
The YMCA of Delaware
06.2021 - 12.2025
IT Tech Trainee
Job Works Education & Training Systems & NERDiT Now
12.2018 - 12.2021
Material Handler
East Penn Manufacturing
01.2017 - 12.2018
General Manager
General Nutrition Center (GNC)
01.2015 - 12.2017
High school diploma or GED - High School
Spring-Ford Shs 10-12 Gr Center