Andrew Hudec
Hillsborough,NJ
Summary
Fire Protection Systems Inspector dedicated to verifying system and personnel wellbeing. Provides reliable and consistent data on system performance expectations and enhancement requirements. Trusted to protect property and lives by executing meticulous, hands-on verification of fire and safety system operational integrity. Former Firefighter/Emergency Medical Technician with 11 years experience in a fast-paced and dynamic on-call environment. Compassionate professional with exceptional interpersonal and communication skills. Desire to cross train and learn other life safety fields such as Fire Alarm and Special Hazards.
Overview
18
18
years of professional experience
Work History
Service Team Leader
Wegmans
12.2023 - Current
- Manage employee performance and growth by providing resources, training, feedback, and development opportunities
- Provide incredible customer service to both customers and your team of employees
- Help solve operational challenges while maintaining open communication with managers
- Coordinate activities and prioritize tasks to ensure your team runs efficiently
- Trained and assisted up to 150 service area employees overall and up to 30 daily.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Accomplished multiple tasks within established timeframes.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Sought ways to improve processes and services provided.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Trained new personnel regarding company operations, policies and services.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Fire Protection Systems Inspector
Beach Lake Sprinkler
09.2022 - 12.2023
- Thoroughly completed inspections in timely manner as scheduled and interfaced with Inspection Coordinator to ensure that customer receives work per proposed scope.
- Inspected physical condition of automatic sprinkler systems to report conditions and suggest repairs.
- Inspected water based systems including wet systems, dry systems, pre-action systems, deluge systems, anti-freeze loops, etc.
- Inspected and tested fire pumps, fire extinguishers and hydrants.
- Wrote detailed reports of fire inspections, fire code violations observed and corrective recommendations offered.
- Maintained positive customer relationships and reviewed inspection results with customer.
- Ensured customers were serviced at highest level of satisfaction through quality courteous service, and by applying experience, knowledge, training and great communication.
- Turned in required paperwork at completion of each work order.
- Excellent working knowledge of phone, computers, and tablets to process daily inspection reports.
- Maintained equipment, supplies and company vehicle in good working order.
- Studied and learned NFPA standards for inspection and testing of Fire Protection Systems.
- Stayed current with code requirements, industry changes, and certifications.
- Worked independently, while also mentoring new technicians, as necessary.
- Performed other related duties as assigned.
- Backflow testing certified (ASSE).
Technician I (Firefighter/EMT)
Prince William County Department of Fire and Rescue
07.2010 - 02.2022
- Responded to calls in both routine and emergency situations.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Processed and logged accurate and detailed incident reports.
- Performed basic and advanced patient assessments.
- Responded to dispatched emergency assignments quickly and safely.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Monitored patients for changes, and reviewed and revised plans accordingly.
- Inspected vehicle, medical supplies and equipment during down time.
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
- Demonstrated high standards of performance, including teamwork, communication and compassion.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
- Strictly protected confidentiality of all information related to patient care activities and EMS operations.
- Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
- Immediately communicated any equipment issues to supervisor.
- Conducted numerous public education sessions to people of all ages.
- Completed countless fire inspections of commercial buildings and informed occupants of any violations and how corrections could be made.
- Participated in many continuing education courses in field of Fire Rescue and Emergency Medical Technician.
Assistant Manager
Colonial Liquors
07.2007 - 07.2010
- Key holder responsible for opening and closing store, as well as balancing registers, writing checks to distributors for received inventory, and depositing cash and checks into bank.
- Oversaw inventory and purchases.
- Maintained updated knowledge of all liquor brands, wines, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Set up storeroom and work areas to allow easy access to stock items.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Effectively and calmly resolved situations with intoxicated guests.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Regularly cleaned and sanitized beer lockers, refrigeration and storage areas.
- Upsold products when appropriate.
- Accurately counted and provided change as necessary.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Received and unloaded incoming shipments.
- Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, and wiping down equipment.
- Obtained customer payment promptly and politely.
- Conducted product inventory.
Education
No Degree - Some College Credits Obtained
-
High School Diploma - undefined
Bridgewater-Raritan Regional High School
Bridgewater, NJ2006
Skills
- Firefighter I (2010)
- Firefighter II (2010)
- CPR and Child CPR Training (2021)
- Emergency Vehicle Operations Course Levels I, II, and III
- Completed numerous other field related courses
- Experience with diverse communities
- Works well in group setting
- Flexible
- Well organized
- Fast learner
- Working knowledge of modern technology
- Punctual and eager to learn
- Backflow Testing Certification (2023)
Timeline
Service Team Leader
Wegmans
12.2023 - Current
Fire Protection Systems Inspector
Beach Lake Sprinkler
09.2022 - 12.2023
Technician I (Firefighter/EMT)
Prince William County Department of Fire and Rescue
07.2010 - 02.2022
Assistant Manager
Colonial Liquors
07.2007 - 07.2010
High School Diploma - undefined
Bridgewater-Raritan Regional High School
No Degree - Some College Credits Obtained
-
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