ANDREW J. HAMAN III
West Chester
Summary
- Operations-focused animal welfare leader with 13 years of progressive experience advancing shelter performance, staff development, and program implementation across multi-site organizations. Known for strengthening operational standards, managing complex teams, and driving data-informed decisions while balancing compassionate care with organizational sustainability.
Overview
22
22
years of professional experience
Work History
Director of Operations PA and NJ
BRANDYWINE VALLEY SPCA
02.2025 - Current
- Identify operational gaps and develop solutions to improve efficiency, animal outcomes, and staff effectiveness
- Collaborate with shelter leadership and managers to support staffing needs, scheduling, and workflow optimization
- Assist with cross-department collaboration (operations, medical, behavior, marketing, development)
- Support compliance with state and local animal welfare regulations in both PA and NJ
- Monitor population management trends and assist with intake/outcome strategy as needed
- Serve as a leadership resource during escalated operational issues or high-volume periods
- Help develop and refine SOPs, protocols, and training standards across locations
- Oversee multi-site operational consistency across PA and NJ shelters
Operations Manager
BRANDYWINE VALLEY SPCA
West Chester
10.2020 - 01.2024
- Responsible for the workflow and daily operations of an open-admission animal shelter.
- Constructively manage a staff team of 16 employees, including hiring, progressive forms of disciplinary actions and terminations
- Oversee the quality of animal care and enrichment, shelter protocols, and shelter programs.
- Manage all aspects of the customer experience for members of the public.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Built strong operational teams to meet process and production demands.
- Managed daily operations for animal care and shelter services.
- Streamlined inventory management processes for supplies and equipment usage.
- Led volunteer recruitment efforts to expand community involvement in shelter activities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Medical Manager
Animal Rescue League of Berks County
Reading
07.2020 - 09.2020
- Managed medical records and documentation for shelter animals.
- Coordinated veterinary care and treatments for rescued animals.
- Oversaw daily health checks and monitored animal wellness.
- Assisted in developing protocols for medical procedures and care.
- Trained staff on animal handling and basic medical practices.
- Collaborated with veterinarians to ensure proper care and treatment plans.
- Maintained inventory of medical supplies and equipment for the shelter.
- Educated staff on proper sanitation practices to prevent disease spread.
- Established protocols for responding effectively during emergency situations.
- Assisted in recruiting, hiring, orienting, evaluating and disciplining staff members.
- Analyzed data related to patient outcomes, satisfaction scores.
- Managed financial aspects of the department such as budgeting, billing, coding.
- Responded promptly to inquiries from patients, family members or other physicians and clinicians.
- Collaborated with other departments in order to ensure efficient operations.
- Resolved conflicts between staff members or between staff members and patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Shelter Manager
BRANDYWINE VALLEY SPCA
West Chester
08.2016 - 07.2020
- Responsible for managing the day-to-day functions of the shelter
- Manage shelter employees and perform personnel reviews
- Oversee the shelter population and manage intakes and outcomes
- Manage workflow to create efficiencies
- Developed and implemented shelter policies to enhance operational efficiency.
Herd Health Coordinator
BRANDYWINE VALLEY SPCA
West Chester
10.2015 - 08.2016
- Responsible for overseeing the herd health at two shelter locations
- Create systems and protocols to prevent shelter disease transmission
- Create systems and protocols to ensure all animals are receiving necessary booster vaccinations and repeated treatments while still in the care of the shelter
- Work with shelter veterinarian to create herd health protocols and treatment plans
- Participate in medical rounds at shelter locations to ensure all animals are moving through the shelter efficiently after intake
Intake Coordinator
BRANDYWINE VALLEY SPCA
West Chester
07.2015 - 10.2015
- Responsible for all documentation and communication with incoming stray animals from the public, and with citizens wishing to relinquish their pets
- Provide resources through Safety Net programs to help people keep their pets
- Perform medical intake exams of incoming animals
- Coordinate the movement of incoming animals through the shelter
Veterinary Technician
BRANDYWINE VALLEY SPCA
West Chester
04.2015 - 07.2015
- Perform medical intake physical examinations
- Perform and interpret basic diagnostics tests
- Follow veterinary care protocol for animals in the shelter
- Maintain and create patient records by accurately recording treatments, examinations, and test results
Volunteer & Rescue Coordinator
BRANDYWINE VALLEY SPCA
West Chester
03.2014 - 04.2015
- Train volunteers to properly handle all animals in the shelter
- Motivate volunteers to participate in off-site events
- Track volunteers hours and scheduling
- Establish connection with other shelter/rescues
- Locate proper rescue/shelter to relocate animals
- Supported adoption events by setting up and organizing materials.
- Coordinated with staff on volunteer scheduling and task assignments.
Animal Care Attendant & Adoption Counselor
BRANDYWINE VALLEY SPCA
West Chester
01.2013 - 03.2014
- Cleaning and providing humane care to the animals in the shelter
- Show animals for adoption meets
- Provide enrichment to animals including but not limited to play groups
- Provide and assisting in behavior modification
- Fed and monitored animals in shelter care.
- Cleaned and sanitized animal enclosures daily.
- Observed animal behavior and reported health concerns.
Internship
AYO MARIA GOODEN, Ph.D.,ABPBC
West Chester
06.2005 - 2005
- Received basic training in cognitive behavior therapy.
- Advertising and marketing.
- Assist with developing, organizing, and conducting workshops.
- Locate building venues.
- Scheduling patients.
- Organizing and filing bills and records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Dairy Associate
GIANT FOOD STORES
West Chester
07.2004 - 2014
- Placing store orders based on monitoring store needs.
- Keeping inventory
- Organizing the aisle and stocking shelves.
- Helping customers while providing great customer service.
- Stocked shelves with dairy items, ensuring freshness and organization.
- Monitored product inventory levels and reported shortages to management.
Education
High School Diploma -
WEST CHESTER EAST HIGH SCHOOL
West Chester, PA01-2005
Some College (No Degree) - Recreation And Hospitality
Cheyney University
Cheyney, PASome College (No Degree) - Biology
Lincoln University
Oxford, PASkills
- Operational efficiency
- Compliance management
- Standard operating procedures
- Cross-department collaboration
- Data analysis
- Workflow optimization
- Customer experience management
- Inventory management
- Staff recruitment and training
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Business management
- Leadership development
- Strategic planning
- Cost control
- Quality assurance
- Performance analysis
- Strategic planning and execution
- Staff hiring
- Database maintenance
- Multitasking Abilities
- Sound judgment
- Staff management
- Business leadership
- Teamwork and collaboration
- Calendar management
- Crisis management
- Payroll administration and timekeeping
References
- Micaela Malloy, Senior Director of Operations, Brandywine Valley SPCA, 610-724-2242
- Bruno Lombardi, President and Founder, Phoenix Animal Rescue, 484-256-7180
Timeline
Director of Operations PA and NJ
BRANDYWINE VALLEY SPCA
02.2025 - Current
Operations Manager
BRANDYWINE VALLEY SPCA
10.2020 - 01.2024
Medical Manager
Animal Rescue League of Berks County
07.2020 - 09.2020
Shelter Manager
BRANDYWINE VALLEY SPCA
08.2016 - 07.2020
Herd Health Coordinator
BRANDYWINE VALLEY SPCA
10.2015 - 08.2016
Intake Coordinator
BRANDYWINE VALLEY SPCA
07.2015 - 10.2015
Veterinary Technician
BRANDYWINE VALLEY SPCA
04.2015 - 07.2015
Volunteer & Rescue Coordinator
BRANDYWINE VALLEY SPCA
03.2014 - 04.2015
Animal Care Attendant & Adoption Counselor
BRANDYWINE VALLEY SPCA
01.2013 - 03.2014
Internship
AYO MARIA GOODEN, Ph.D.,ABPBC
06.2005 - 2005
Dairy Associate
GIANT FOOD STORES
07.2004 - 2014
High School Diploma -
WEST CHESTER EAST HIGH SCHOOL
Some College (No Degree) - Recreation And Hospitality
Cheyney University
Some College (No Degree) - Biology
Lincoln University