Andrew Keller
Mount Carmel,PA
Summary
Dynamic Shift Manager with a proven track record at Onvo, excelling in employee training and inventory control. Recognized for enhancing team performance and fostering a positive work environment. Strong decision-making and customer service skills, effectively resolving escalated issues while ensuring compliance with safety and quality standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Onvo
05.2023 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Managed inventory levels, optimizing stock management processes to reduce waste.
- Implemented efficient scheduling to enhance staff productivity during peak hours.
- Analyzed workflow processes, identifying areas for enhancement to increase efficiency.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Collaborated with management to develop strategic initiatives that align with company goals.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Team Member
Onvo
03.2022 - 05.2023
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Executed daily tasks consistently to uphold store standards and improve overall efficiency.
- Adapted quickly to changing priorities during peak service hours to meet customer demands.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Implemented feedback from management to refine processes and enhance service delivery.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Reach Cyber Charter
Harrisburg, PA06.2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Inventory control
- Safety compliance
- Verbal and written communication
- Compliance
Certification
Serv safe
Plcb alcohol ramp
Timeline
Shift Manager
Onvo
05.2023 - Current
Team Member
Onvo
03.2022 - 05.2023
High School Diploma -
Reach Cyber Charter