Andrew Kruse
Shillington
Summary
Skilled with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure accurate and timely processing of orders. Knowledge of warehouse safety protocols and efficient workflow coordination to maintain productive work environment.
Overview
12
12
years of professional experience
Work History
Fulfillment Center Associate
Amazon
10.2024 - 01.2025
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
Customer Service Representative
Loomis Company
12.2020 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
Car Washer, Customer Greeter and Shuttle Driver
Geoff Penske Buick GMC
01.2017 - 12.2020
- Cleaned windows, mirrors, headlights, taillights and waxed and power buffed exterior
- Greeted customers and guided cars into washing and detailing area
- Maintained clean and neat shuttle for passenger comfort
- Disinfected steering wheel, handles, seats and other interior fixtures
Busboy, Dishwasher, Fountain
Circle S Ranch House
01.2013 - 08.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Kept all dishes, utensils and glassware clean and rotated following safety standards
- Paid close attention to instructions from supervisor to complete tasks on time
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
Education
Information Technology -
Berks Technical Institute
Reading, PAComputer Programming -
Berks Career And Technolgy Center
Leesport, PAHigh School Diploma -
Wilson High Schol
West Lawn, PA06.2015
Skills
- Understanding Customer Needs
- Document Conversion
- Computer Proficiency
- Solving Customer Concerns
- Excellent Attention to Detail
- Customer Information Databases
- Answering Emails
- Loading and unloading
- Shipping procedures
- Warehouse safety
Timeline
Fulfillment Center Associate
Amazon
10.2024 - 01.2025
Customer Service Representative
Loomis Company
12.2020 - 02.2024
Car Washer, Customer Greeter and Shuttle Driver
Geoff Penske Buick GMC
01.2017 - 12.2020
Busboy, Dishwasher, Fountain
Circle S Ranch House
01.2013 - 08.2017
High School Diploma -
Wilson High Schol
Information Technology -
Berks Technical Institute
Computer Programming -
Berks Career And Technolgy Center
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