Andrew Kurtz
Reading
Summary
Experienced with managing referral systems and client coordination. Adept at navigating complex systems and ensuring seamless communication between parties. Strong focus on team collaboration and adaptability. Track record of effective problem-solving and reliability, contributing to team success.
Overview
12
12
years of professional experience
Work History
Assessment & Referral Specialist
Haven Behavioral Healthcare
07.2020 - Current
- Receives and responds to call inquiries for potential admissions and generalized questions
- Obtains required information to facilitate admissions
- Makes referrals for persons who are not appropriate for admission
- Facilitate direct admissions by coordinating with the Physician, referring facility, HBSC staff and insurance authorizations
- Review new and pending admissions daily in order to ensure that clinical, financial, insurance and administrative information has been accurately obtained and acted upon
- Organize information of patient's current needs and provide a succinct clinical presentation to admitting physician
- Interact with patients, family members, external entities and internal staff professionally and respectfully
- Work collaboratively with all treatment team members to create a treatment environment that supports the facility's mission to provide exemplary patient care and customer service
Mental Health Consultant
Tower Health – Reading Hospital (Psychiatric Emergency Services)
07.2019 - 06.2020
- Provides psychiatric evaluation and supportive intervention to patients identified as needing these services
- Functions as a member of a multidisciplinary treatment team serving populations including pediatrics (0-17 yrs), adolescent psych (13-17 yrs), adult (18-64 yrs), and geriatric (65+ yrs)
- Utilizes clinical skills in the therapeutic process to ensure delivery of quality mental health services to psychiatric patients and their families
- Assists in developing therapeutic goals for assigned patients
- Collaborates with assigned patients' community supports and treatment providers to ensure continuity of care for the patient
Behavioral Health Technician
Haven Behavioral Hospital of Eastern Pennsylvania
02.2017 - 01.2020
- Provides direct patient care to patients as assigned under supervision of the Registered Nurse
- Maintains a safe and efficient working and treatment environment per facility policies and procedures
- Communicates effectively with the treatment team to ensure safe, quality is provided to all patients
- Perform ongoing observation of the patients and milieu to ensure active treatment is provided and patients are participating
- Report changes in patient’s condition or behavior to the Charge Nurse/RN including agitation, high-risk behaviors, changes in vital signs, and dietary patterns
- Intervene appropriately with patients experiencing a behavioral crisis situation
Psychiatric Technician
Tower Health – Spruce Pavilion
10.2018 - 07.2019
- Assists in the provision of patient care under the supervision of the psychiatric nurse to maintain an organized and safe environment for patients, visitors, and co-workers
- Works collaboratively with all members of the healthcare team as needed to provide services patients within a therapeutic setting including patient care activities
- Identifies potential crisis situations and intervenes as necessary using de-escalation techniques
- Actively engages patients in activities to enhance social skills
- Assists with patient’s activities of daily living including bathing, toileting, feeding and other activities as necessary
- Obtains and documents patient data including vital signs, intake and output and others as needed
- Assists in emergency situations as needed including escorting patients for testing and procedures
- Provides 1:1 care for patients as assigned to accurately record patient behavior and immediately report any deviations from normal to team leader
Lead Behavioral Health Technician
Haven Behavioral Hospital of Eastern Pennsylvania
04.2018 - 10.2018
- Provides direct patient care to patients as assigned
- Maintains a safe and efficient working and treatment environment per facility policies and procedures
- Communicates effectively with the treatment team to ensure safe, quality care is provided to all patients
- Leader in BHT functions of unit by supporting continuity of patient care and communication of department goals and objectives
- Participate in orientation process of new BHTs and skill development of existing BHTs as directed by supervisor. Model, instruct, and coach in areas to include specific patient care duties, documentation, patient engagement, patient activities, patient safety tasks, customer service, etc.
Salesperson
Sheetz
09.2016 - 03.2017
- Preparing food
- Responsible for maintaining adequately stocked supplies
- Cashier duties
Facilities Work Study
Alvernia University
10.2013 - 08.2016
- Serves as a member of the housekeeping team assigned to various housing apartments on campus
Education
Bachelor of Science - Psychology, Minor in Criminal Justice
Alvernia University
Reading, PASkills
- Strong leadership qualities and ability
- Demonstrated problem solving and decision making
- Good team player and ability to manage multiple tasks
- Effective communicator
- Efficient in crisis intervention
- General clerical skills
- Keyboarding
- Multi Line Telephone Operational Skills
Accomplishments
- Achieved a peaceful ER milieu through effectively helping with appropriate treatment & placement for patients.
Timeline
Assessment & Referral Specialist
Haven Behavioral Healthcare
07.2020 - Current
Mental Health Consultant
Tower Health – Reading Hospital (Psychiatric Emergency Services)
07.2019 - 06.2020
Psychiatric Technician
Tower Health – Spruce Pavilion
10.2018 - 07.2019
Lead Behavioral Health Technician
Haven Behavioral Hospital of Eastern Pennsylvania
04.2018 - 10.2018
Behavioral Health Technician
Haven Behavioral Hospital of Eastern Pennsylvania
02.2017 - 01.2020
Salesperson
Sheetz
09.2016 - 03.2017
Facilities Work Study
Alvernia University
10.2013 - 08.2016
Bachelor of Science - Psychology, Minor in Criminal Justice
Alvernia University
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