Andrew Lyons
Pittsburgh
Summary
Dynamic professional with a proven track record in customer service and critical thinking, honed as a Cannabis Advisor at Zen Leaf and Manager on Duty at Half Price Books. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in active listening and data entry. Demonstrated ability to exceed performance goals and foster repeat business through exceptional service and knowledge.
Overview
3
3
years of professional experience
Work History
Cannabis Advisor
Zen Leaf
08.2023 - Current
- Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
- Keeping abreast of new cannabis products on the market.
- Processing customers' payments using the dispensary's Point of Sale (POS) system.
- Ensuring that the dispensary is clean and well-organized at all times.
- Educating customers on the safe use of their selected cannabis products.
- Checking customers' identification documents to verify that they are active patients in the PA MMJ program.
- Taking inventory of cannabis products.
Manager on Duty
Half Price Books
09.2022 - 07.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Bookseller
Half Price Books
01.2022 - 09.2022
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
Education
Masters of Fine Arts - Theatre/Acting
West Virginia University
Morgantown, WV07-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Cannabis Advisor
Zen Leaf
08.2023 - Current
Manager on Duty
Half Price Books
09.2022 - 07.2023
Bookseller
Half Price Books
01.2022 - 09.2022
Masters of Fine Arts - Theatre/Acting
West Virginia University
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